SOLVED KB4490481 April 2nd 2019 error.

Dec 5, 2015
Reaction score
Just installed this update on one computer so far, install was successful, however Windows Update in settings is failing with the following Event Viewer reported error:

Faulting application name: SystemSettings.exe, version: 10.0.17763.1, time stamp: 0x9d9d9332
Faulting module name: MusUpdateHandlers.dll, version: 10.0.17763.292, time stamp: 0xebf5205d
Exception code: 0xc0000005
Fault offset: 0x0000000000055904
Faulting process ID: 0x3fe4
Faulting application start time: 0x01d4e9a82d46d5d7
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\MusUpdateHandlers.dll
Report ID: 31243ed4-5ae2-44de-9947-b9905c5a6e26
Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID:

When selecting Update and Security from the Windows Settings screen the Update and Security screen has the menu on the left (as normal) and the search box at the top, but the rest of the screen is blank (no options for Check For Updates, Update History, Advanced, etc)

Then it just terminates after about 5 seconds with no pop up error messages.

Edit: did a manual install of the update, and it appears to have corrected the problem, the update screen is back to normal.
I've now installed this update on the two other computers one with manual install, and one via WU, both computers are showing the update screen correctly.
Last edited:


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question