My new HP workstation doesn't display the graphic card vendor name and...


Joined
Oct 12, 2014
Messages
42
Reaction score
7
My new HP workstation (I'm using at my job), doesn't display the graphic card vendor name and the chipset information. I tried to obtain it through advanced display information, msinfo32, dxdiag.exe, and a shareware app (name I can't remember). All I get is the this: "Microsoft Basic Display Adaptor". I know that the device is made by nVidia but that's all. I would like to install the proper video driver to take advantage of all the device features.
 
Ad

Advertisements

Joined
Sep 26, 2017
Messages
1,619
Reaction score
272
"Microsoft Basic Display Adaptor"
That usually does mean nVidia drivers haven't yet been installed. However, some firms prefer going with what works to keep users from tampering with the devices. If under warranty contact the brand and/or IT department. It's the old thing about if it works at home it won't necessarily work the same at the job.

A question: Is the video adapter an add-in PCIe 16X card or an adapter built onto the motherboard?
 
Last edited:
Joined
Oct 12, 2014
Messages
42
Reaction score
7
Yes, it is an add-in PCIe device not built into the mother board. Funny you mentioned that companies prefer not having employees tampering with the device drivers. That's exactly how this business operates. LOL. I'll be checking with the IT manager in the morning to have him inquire as to how to obtain the device driver installation DVD. Because there are many other device conflicts.
 
Joined
Sep 26, 2017
Messages
1,619
Reaction score
272
Funny you mentioned that companies prefer not having employees tampering with the device drivers. That's exactly how this business operates
Been there, done that, some years ago.
 
Joined
Apr 3, 2015
Messages
348
Reaction score
48
My new HP workstation (I'm using at my job), doesn't display the graphic card vendor name and the chipset information. I tried to obtain it through advanced display information, msinfo32, dxdiag.exe, and a shareware app (name I can't remember). All I get is the this: "Microsoft Basic Display Adaptor". I know that the device is made by nVidia but that's all. I would like to install the proper video driver to take advantage of all the device features.
Did you look in device manager under display adapter?
 
Ad

Advertisements

Joined
Jan 21, 2018
Messages
166
Reaction score
23
My new HP workstation (I'm using at my job), doesn't display the graphic card vendor name and the chipset information. I tried to obtain it through advanced display information, msinfo32, dxdiag.exe, and a shareware app (name I can't remember). All I get is the this: "Microsoft Basic Display Adaptor". I know that the device is made by nVidia but that's all. I would like to install the proper video driver to take advantage of all the device features.
Usually on a terminal for a workstation you can't get that info as its disabled and you get a generic value but, try this hardware Info utility called 'HWiNFO' which is a powerful system information utility designed especially for detection of hardware, its on this link: https://www.hwinfo.com/download.php) this will give you the CPU, GPU and all the system info that you will need including frequencies etc if you can install it as installing any software on a terminal is usually not allowed.
 
Last edited:

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top