I keep getting "stop code we are collecting information and then will shut down" messages, like others, but when I click on the repair option, I get products that I have to buy to complete the repair. Is there a way a "non techie" can fix this without buying a program? The response at the windows.com/stopecode address is very misleading and you don't find out about having to buy a product until you are ready to hit repair. Hate that! How you fix stop code and repair the damage the product finds without folding to the forced buy? I am running windows 10 (OS Build 17134-885).