Hello Lisa and welcome to the forum.
The thing you might want to keep in mind when posting to forums such as this is, that the real benefits come from people (from all over the world) sharing their experience based on some commonality with respect to specifics regarding a problem, so........
It might really help if you could tell us exactly what, "my laptop" means to you so it might mean the same to other folks reading your post.
Manufacturer's Name, Model Name, Model Number (complete number). If said laptop came preinstalled with Windows 10 or a previous version of Windows (which one), and if the problem you are currently experiencing was present before you upgraded or only since the upgrade.
With that little bit of additional information, others may have some specific information to share regarding the issue, even if it's just a "me too, I have that exact same problem and my laptop is exactly the same".