Windows 10 Broken Touch screen prevents login

[teddymills]

I broke the Acer R7 touch screen.
The break in the top right corner causes the touch screen to randomly change the mouse focus
even if I do not use the laptop. The crack in the screen takes focus away from the login prompt
box as I type in my password.

It was using Windows 8.1 and with some difficulty was able to disable the Devices>Touchscreen
Then it worked fine when touchscreen device driver was disabled.

I then upgraded to Windows 10 which re-enabled the touchscreen
However the touchscreen mouse movements wont even let me login.

I would like to disable the Windows 10 Device>touchscreen driver as I did in Windows 8.1
But cannot even login.

Any ideas?
Thanks

 

[teddymills]

Pounded on the F2 key while booting up. This seemed to stop the touchscreen for a while. Then I went into Windows 10 Device Manager>Human Interface Devices>HID compliant touchscreen and disabled it. All good!

 

[Trouble]

Thanks for sharing your solution with us.

 

[MarkUK]

Thank you for this thread. Just to add my own experience... F2 didn't calm the touch screen for me, but I eventually found a way to get the password entered despite my cracked screen trying to click away.

1. On the login screen, I entered Windows Narrator mode (Windows Key + Enter). This kept the focus on the login box (with a light blue outline) to allow me to type my password despite the screen clicking crazily elsewhere.

2. After logging in, I pressed Windows Key + X, then M, quickly one after the other before the touchscreen clicking started opening other stuff. This brought up Device Manager.

3. I dragged this out of the way of the damaged section of the screen, then - like you - found "HID-compliant touch screen" to disable under Human Interface Devices section.

 

[Grizzly]

So far, so good but all is just a workaround. the best solution is to replace the screen. I think, spending $80 on a $650 computer is well worth it. Pretty sure there even is a youtube video showing on "How to do it".

 

[BeStMaker]

Thank you for this thread. Just to add my own experience... F2 didn't calm the touch screen for me, but I eventually found a way to get the password entered despite my cracked screen trying to click away.

1. On the login screen, I entered Windows Narrator mode (Windows Key + Enter). This kept the focus on the login box (with a light blue outline) to allow me to type my password despite the screen clicking crazily elsewhere.

2. After logging in, I pressed Windows Key + X, then M, quickly one after the other before the touchscreen clicking started opening other stuff. This brought up Device Manager.

3. I dragged this out of the way of the damaged section of the screen, then - like you - found "HID-compliant touch screen" to disable under Human Interface Devices section.

I really apreciate your tip, help me a lot. Many, many thanks

 

[VinInNZ79]

Hey thanks man! One month without using my laptop was a killer; then after reading your advice and trying. ....10 minutes later. .... I'M BACK!
MOST APPRECIATED!
KIA ORA!

 

[Lenzo]

Thank you for this thread. Just to add my own experience... F2 didn't calm the touch screen for me, but I eventually found a way to get the password entered despite my cracked screen trying to click away.

1. On the login screen, I entered Windows Narrator mode (Windows Key + Enter). This kept the focus on the login box (with a light blue outline) to allow me to type my password despite the screen clicking crazily elsewhere.

2. After logging in, I pressed Windows Key + X, then M, quickly one after the other before the touchscreen clicking started opening other stuff. This brought up Device Manager.

3. I dragged this out of the way of the damaged section of the screen, then - like you - found "HID-compliant touch screen" to disable under Human Interface Devices section.

Thank you Mark UK followed your steps and got my wife's laptop up and running.

 

[sunnyMart]

Thanks MarkUK - my problem is now fixed. (I'm a new user, just signed up)
Note latest Windows, enter narrator mode (toggle on/off) by >> Windows logo key+Ctrl+Enter
Then you can apply a permanent regedit fix as detailed in this thread by david-cslu.
Thanks, everyone.