Windows 10 Password lost


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Hello There!

I am at my friend's house - he installed windows 10 the other day. Now when he boots up, there is a different user name appearing - somebody who used to live here and he does NOT know her password. He would just like the default user & the ability to get in. How can I crack into Win10 & recover for him. Windows 10 is ONLY Booting to the other person's profile & cannot get in at all.

Thank you for any help you can provide. This is a very strange problem because he has no recollection of ever making this person a user on his PC. But somewhere along the line he must have and he has totally forgotten. He is 75 years old & needs to get onto his PC. Thank You

Years ago I was an MSP & certified in Cisco also but I do NOT know how to get into Win 10. Tried to use a repair & image disk of Win 7 - but I stopped because I do not want to trash his data.


Any effort to help me solve this would be appreciated.
 
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Trouble

Noob Whisperer
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You'll probably need to enable the hidden Administrator account in order to get your user / password problems sorted out.

You'll need to boot from the installation media. If you do not have the installation media on hand you can download the ISO from here
https://www.microsoft.com/en-us/software-download/techbench
Once you have the ISO, you can use ImgBurn to burn it to a DVD or Rufus to burn it to a USB ThumbDrive, either of which you can use to boot your computer.
THEN...
Follow the steps outlined here
http://pureinfotech.com/2015/11/20/how-reset-windows-10-forgotten-password-regain-access-computer/

Another option that I have used successfully is a third party software boot disk.
http://pogostick.net/~pnh/ntpasswd/

NOTE.... IF the computer is UEFI with "Secure boot" enabled, I don't believe you will be able to boot from the CD you create from the ISO (Offline Windows Password & Registry Editor, Bootdisk / CD, the pogostick link immediately above) unless you enter the System Setup Utility (BIOS) and turn off Secure Boot and change the boot option from UEFI to Legacy or UEFI + Legacy or UEFI + MBR depending on what's avaialble and how robust your BIOS might be (if it even supports changing turning off secure boot, some newer ones do not.
 

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