Windows Store error 0x8000FFFF, HELP!

[Detra]

So after the last update I am locked out of my store app. The troubleshooter says I have corrupted cache but offers no solutions. The error code is 0x8000FFFF, Can anyone help me?

 

[Regedit32]

Hi Detra,

Welcome to the Forum.

You can reset the Store by doing the following:

• Press windows key + S together
• In the Search/Cortana field type wsreset then in search results right-click on wsreset > select Run as administrator
• Click yes when the User Account Control prompts you

When its finished resetting the Store app will open.

If that does not resolve this issue for you then:​

• Press Windows key + R together
• In the run dialog type or copy & paste the following:

%localappdata%\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalState

• Click OK. Your File Explorer will now open to the above location.
• You may see a folder named Cache. If you do, right-click on it and select rename then name it Cache.old
• If you do not see this folder, or you had to rename it, next right-click on empty spot and select New > Folder and name this new folder Cache
• Close the File Explorer window
• Now return to Start > Settings > Updates & security window
• On the left side select Troubleshoot
• Scroll down main window and click on Windows Store apps and run the troubleshoot again.

All going well that will fix the issue this time.​

Regards,

Regedit32

 

[Detra]

Neither of these worked. The troubleshooter said the cache is corrupted. I have tried every suggestion on the Microsoft pages and here. I just do not know what to do. I wish someone could help me.

 

[Regedit32]

Well you may need to remove Store completely, then install it again.

That's relatively easy to do, but you need to be careful as you do it, as typos in commands can make a big difference to the results you get.

To Remove Microsoft.WindowsStore

• Press Windows key + S
• In the Search/Cortana field type powershell
• In search results right-click on Windows PowerShell and select Run as administrator
• Click Yes to the UAC prompt
• In the Administrator: Windows PowerShell console type or copy & paste the following:

Get-AppxPackage *Microsoft.WindowsStore* | Remove-AppxPackage

Press Enter key to execute the command

Sample image

This will remove the Store from current User.

The Store icon will disappear from Taskbar and Start Menu​

To Install the Microsoft.WindowsStore again for the Current User

• Press Windows key + S
• In the Search/Cortana field type powershell
• In the search results right-click on Windows PowerShell and select Run as administrator
• Click Yes to the UAC prompt
• In the Administrator: Windows PowerShell console type or copy & paste the following:

Get-AppxPackage *Microsoft.WindowsStore* -allUsers

Press Enter key to execute the command

Note the Install location!

Sample image

• At the prompt type the following command [which includes that InstallLocation]!

Add-AppxPackage -Register "C:\Program Files\WindowsApps\Microsoft.WindowsStore_11703.1001.45.0_x64__8wekyb3d8bbwe\AppxManifest.xml" -DisableDevelopmentMode

Note: You must use your InstallLocation path in the command.

i.e. the bit in red must be your InstallLocation

Add-AppxPackage -Register "C:\Program Files\WindowsApps\Microsoft.WindowsStore_11703.1001.45.0_x64__8wekyb3d8bbwe\AppxManifest.xml" -DisableDevelopmentMode

Press Enter key to execute

Sample image

Now you can close the console.

Note: You'll need to click Start and right-click on Store to pin it back to Start menu and/or Taskbar.​