Wont Wake From Sleep Mode

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Nov 24, 2015
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when my computer goes into sleep mode I have to turn it completely off and do a restart to get it going. Why
 
Joined
Dec 23, 2015
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my HP was updated to windows 10 pro recently
then got 2 problems simultaneously :

1.my HP won't shutdown (black screen but the on/off button indicator keep on)

I did these steps, it worked...

- go to "control panel"
- click " system and security" or "hardware ans sound"
- click " power options"
- on the left side of the screen, click "choose what the power button does"
- click "change settings that are currently unavailable"
- on shutdown settings, uncheck "turn on fast startup (recommended)"
- click "save changes"

2.after sleep mode, my HP won't wakeup (screen keep black when the on/off button indicator is on)

do these steps

- go to "control panel"
- click " system and security" or "hardware ans sound"
- click " power options"
- on the left side of the screen, click "choose what the power button does"
- click "change settings that are currently unavailable"
- on shutdown settings, uncheck "turn on fast startup (recommended)"
- on password protect when wakeup, click "don't require a password"
- click "save changes"

restart your computer, when you find its worked
do the final steps to re-active power options, as follows:

- go to "control panel"
- click " system and security" or "hardware ans sound"
- click " power options"
- on the left side of the screen, click "choose what the power button does"
- click "change settings that are currently unavailable"
- on shutdown settings, check "turn on fast startup (recommended)"
- on password protect when wakeup, click "require a password (recommended)
- click "save changes"

done, restart you computer to see if your steps worked
goodluck

regards
otto
 

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