Zoom - Server Not Found after Win10 update

[GitanaJo]

After the most recent Windows 10 update, cannot access Zoom site. Get Server not Found error. Suggestions?

 

[Wolfie]

Hi,

download a fresh copy and re-install it, you most likely lost files due to the update?.

Download for Windows - Zoom

 

[GitanaJo]

Can't even get to the Zoom site to download it.

 

[Wolfie]

Is it blocked in your firewall?.

 

[GitanaJo]

No. Other computers on the network can get there. All was fine until the Win10 update.

 

[Wolfie]

What about site permissions?.

 

[GitanaJo]

The Zoom app won't launch. Hence, can't see 'site permissions'. It eventually comes back with "Server not found". Can't go to the Zoom site to troubleshoot, install, nothing.

 

[Wolfie]

Do you still have a copy of the .exe in your downloads folder?. If you do, uninstall the one you have and try a fresh install!.

 

[GitanaJo]

That's was my first try. Uninstalled Zoom, then reinstall, except this particular laptop cannot get to the Zoom site to install, do anything.

 

[Wolfie]

What Anti Virus app are you using and is it being blocked by that?.

 

[GitanaJo]

Here's the deal...it's been working for months. Troubleshooting 101: we look for what changed. The only thing that changed was the Windows 10 update. Not using any AV app, only Windows Defender.

 

[Wolfie]

Hi Gitanajo,

do you have any restore points set?, try rolling back to before the latest updates caused the problem.