Screens started popping up and a voice telling me someone was accessing m account illegally, There was a black screen with a number (I supposedly had to call). When I called and askedfor id, he stated his name was Alex, He did end up hooking into my account and told me I did not have McAfee(?). I understand this is a protective service (which I believe I had). Anyway, he said if my laptop were newer he could assist me. Because it is no longer under warranty he would have to charge me $149.00 ...Blah,,,,,Blah.....Blah. I did not agree to pay as I wanted more information first. Did I fall for a scam by calling that number or does Windows provide such a service. It sure didn' seem legit. He also said I should not disregard it and take care of it asap.