Your advice was probably close to the mark. I use Dells exclusively, and have not experienced their problem. On two machines I use an automatic logon. Oddly, they become blurred for an instant, before logging in.
Another curiosity was that the update was offered as "optional". I went ahead anyway, and, although optional, it obviously found a lot of things it needed to take care of - one of the longest update processes I have had.
One thing they can try, which works for me is:
settings - personalisation - scroll down to "Show lock screen background picture on the sign in screen" and turn it off.