Another hassel with Windows 10

[John Simpson]

Since going from Windows 8 to Windows 10 I am using Windows Live Mail. I can receive e-mails with 10 or 20 photos etc perfectly without any trouble but, can not send them. If I have even 1 or 2 photos, the people on the other end get the e-mail 10 or 12 times and they are all gobbaldy gook numbers and letters and unreadable. Probably something in my settings, but I need some guidance, HELP.

 

[Bastet]

If you can email them to yourself & they show fine then perhaps the recipients have 'read all messages in plain text' ticked' - File>Options>Mail>Read tab - this may explain your problem.

 

[John Simpson]

Bastet I don't think that is the problem, as I have 21 addresses on my list and it is happening to all of them, and it has only been a problem since going to Windows 10. I will try and send them to myself but and see what happens.
Cheers.

 

[John Simpson]

I tried that and it went crazy. I sent one to myself and then another one, when I clicked send/recive to see what was happening I got this.

 

[Bastet]

Under your account it looks like you have 'break apart messages larger than' ticked.

 

[John Simpson]

OK mate, this 77 year old brain needs some guidance and instructions, and you can not offend me if you spell out the obvious.

 

[Bastet]

Not at my pc so will have to rely on memory, right click on your account name & open the properties of your email account, find the advanced tab, scroll down & it should be there.

 

[John Simpson]

OK, I did that and got this, what do you recommend I do now?

 

[Bastet]

Look at the Sending untick 'break apart messages larger than' (it says yours is set to 72KB this is very low & is the probable cause).

 

[John Simpson]

Thanks mate, I increased it to 200 KB and sent it to a mate and will probably have to wait till tomorrow for an answer. It is 10 pm down here in sleepy old Carnarvon.

 

[Bastet]

Some photos can be MBs in size, KB these days is too low for photos/attachments, to test you can send photo to yourself & see if it arrives or whether you get the same download pop-up. Tbh it will be better to turn the setting off by unticking it but it's up to you.
Hopefully you'll have good news tomorrow.

 

[John Simpson]

Watch this space mate, and I really appreciate your assistance.
Cheers...Simmo.

 

[Bastet]

Have a great night.

 

[John Simpson]

Thanks Bastet, excellent service and assistance on your part, I now have 21 happy friends.
Cheers mate.

 

[Bastet]

Excellent news John. Btw, out of curiosity did you untick the break apart messages button or just increase the KB?

 

[John Simpson]

No I hadn't, but have now and also increased the KBs to 230, just to be sure. By the way is there a normally recommended No of KBs?
Thanks again mate.

 

[Bastet]

The higher the number the better imo, although as you've unticked the box it should ignore the sending limit. The settings is a leftover from dial-up days when people had limited bandwidth anyway so is no longer needed.

 

[John Simpson]

WOW, this is getting at me. The problem seemed to be fixed, so I sent an e-mail with many photos and lo and behold my friends said, good one Simmo, only got it once and photos are perfect.
Sooooo, I sent another and got a flood of complaints, the problem is still there. So I checked my settings and it had reverted to that below.

I did change sending to 231, and unticked Break apart. I am seriously thinking about smashing my computer on a rock and buying a transister radio, UGH.

 

[Bastet]

Oh dear. Did you remember to click 'apply' - I assume you did but I have to ask?

 

[John Simpson]

OK, you got me Bastet, I only clicked "OK". I have re-done it and set it to "340" and unticked it then clicked "Apply" and then "OK". With a bit of luck this old bloke might have fixed a young problem.