Blue Screen Error (Dump Files Uploaded)


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Hi, Can someone help me with this problem, my computer restarts(blue screen) while playing video games. I have uploaded DUMP files

"Kernel Power Event ID 41 (63)" this is the error message in Event log​

BugCheckError Code: 0x0000001e (0xffffffffc0000005, 0xfffff805151fee57, 0xffff948560e9e968, 0xfffff80518c82920
 

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  • dump.zip
    492.5 KB · Views: 7
Last edited:
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Trouble

Noob Whisperer
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Both dump files practically identical
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck. Usually the exception address pinpoints
the driver/function that caused the problem.
Multiple errors in both dumps referencing the network stack (ndis, tcp/ip, NETIO, etc.)
The driver associated with these errors would seem to be rt640x64.sys
Which appears to be a Realtek network adapter driver for (Realtek 8136/8168/8169 PCI/PCIe Adapters) although there may be others.

My suggestion would be to identify which realtek network adapter you are using
THEN
Go here https://www.realtek.com/en/component/zoo/advanced-search/787?Itemid=276

Download and install their latest driver for your product.
IF
The problem persists consider installing a newer network adapter which is identified as supporting Windows 10.
 
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Joined
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Both dump files practically identical

Multiple errors in both dumps referencing the network stack (ndis, tcp/ip, NETIO, etc.)
The driver associated with these errors would seem to be rt640x64.sys
Which appears to be a Realtek network adapter driver for (Realtek 8136/8168/8169 PCI/PCIe Adapters) although there may be others.

My suggestion would be to identify which realtek network adapter you are using
THEN
Go here https://www.realtek.com/en/component/zoo/advanced-search/787?Itemid=276

Download and install their latest driver for your product.
IF
The problem persists consider installing a newer network adapter which is identified as supporting Windows 10.
Thank you, i thought it's related hardware (PSU Problem) or GPU drivers. Thanks dowloading it now
 

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