Can't reset my Windows 10, get message problem, no data removed


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My laptop was originally a windows7, I installed windows 10. Now I want to reset my computer and it won't reset. I get the message "there was a problem resetting your computer, not data was removed. Any ideas would be appreciated.
 
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Noob Whisperer
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Right click on the Windows Defender icon in the notification area down near the clock and select open.
Click the heart shaped icon in the left column and down near the bottom under the section that says "Fresh start" (read it), click the link that says "Additional info" and then click the "Get started" button.
 
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Tried this several times including various advanced options with the same result. Thanks for the reply.
 
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Noob Whisperer
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I believe you have two possible options remaining....
1..You may want to attempt an in-place upgrade / repair install. Upgrading Windows 10 by installing it over top of itself.
There is a pretty good article here https://neosmart.net/wiki/windows-10-repair-installation/ just ignore the first couple paragraphs where they are promoting their repair products and scroll down to the meat of the article.

If you do not have the installation media....
The installation media can be obtain through this resource.
https://www.microsoft.com/en-us/software-download/windows10
Once you have the ISO, you can use ImgBurn to burn it to a DVD or Rufus to burn it to a USB ThumbDrive, or simply mount the ISO from within Windows 10 and run setup.exe from there.
Choose upgrade and make sure the box is ticked to obtain updates as part of the upgrade process.

This is a relatively simple and straight forward task and is generally non-destructive (all your data, programs, drivers, etc., should remain intact and unharmed), but.....
Personally I would still have a backup of my critical data, as well as a disk image, so I could recover in the event of some unforeseen problem.
http://imgburn.com/index.php?act=download
http://rufus.akeo.ie/

OR
2..Perform a custom clean install onto the same partition as it is currently installed.
You will be warned that it contains an existing OS.
It should still generate a Windows.OLD folder but I would still suggest that you have a backup of any and all critical data.
In this instances you will need to perform the custom clean install by booting from the installation media
 
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Thanks for all the good tips, will try as soon as I get a chance. I do want to remove all except the OS as I will resell the laptop.
 

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