dwm.exe crashes. BEX64 erroro


Joined
Feb 19, 2021
Messages
3
Reaction score
0
I have a new Asus PN62 miniPC connected to a Samsung 4k Tv. It crashes every 1-2 days causing it to freeze, lose image signal so I have to manually power off. I know this is usually caused by a 3 party app so I tried to uninstall them all but it did no help. I have now even reset windows to factorey settings (but kept the files) and have not installed a single app and still it crashed last night. I also tried to disable DEP but that also fails:
C:\WINDOWS\system32>bcdedit.exe /set {current} nx AlwaysOff
An error has occurred setting the element data.
The value is protected by Secure Boot policy and cannot be modified or deleted.


There are now very few variables to check so I'm wondering if a 4k TV somehow can cause this?
From the Reliability report:

Description
Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature
Problem Event Name: BEX64
Application Name: dwm.exe
Application Version: 10.0.18362.387
Application Timestamp: 8e064b77
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.18362.1350
Fault Module Timestamp: 37b70d07
Exception Offset: 000000000010f040
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033
Additional Information 1: e9d6
Additional Information 2: e9d6c5fdf0479e2d327aa236c60c2daf
Additional Information 3: bd3f
Additional Information 4: bd3fd30adbd476a020318f7c0307ccc3

Extra information about the problem
Bucket ID: eee3e5faf7ae176ef070edb2091be0cd (1184708050911224013)
 
Last edited:
Ad

Advertisements

Joined
Feb 19, 2021
Messages
3
Reaction score
0
Hi Ollie,

this might help?. :)

Thanks but as I wrote I just did a factory reset so windows update or graphics driver update is not relevant I guess. The GPU is Inter(R) UHD and it says the best drivers are already installed.

In fact, now after resetting to factory mode and not a single app installed it's worse than ever. It crashes after a few minutes but seems not while it's in active use, can issues be linked to sleep mode?
 
Joined
Apr 22, 2017
Messages
5,311
Reaction score
659
How old is the drive and is it an SSD or HDD, it might be due to a damaged drive which is a problem I suffered recently myself. ;)
 
Joined
Feb 19, 2021
Messages
3
Reaction score
0
How old is the drive and is it an SSD or HDD, it might be due to a damaged drive which is a problem I suffered recently myself. ;)
Brand new SSD, as is the machine. But I now believe to have found the problem. It was factory set to go to sleep mode in 30 mins and this showed a pattern towards time stamps of the crashes in reliability monitor. I set sleep to "never" and it has now been stable for four days. But what is the consequence of turning sleep off? Higher energy consumption of course but can the machine also be "worn out " faster since it's always on?
 
Ad

Advertisements

Joined
Apr 22, 2017
Messages
5,311
Reaction score
659
If the computer is idle when you aren't doing anything on it, you won't have hardly any wear & tear!. I have mine (all 4 computers) set to "Never" and don't have a problem as I shut them down when not in use. :)
 
Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top