External HDD recognition problem


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Jun 10, 2019
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hardware spec: ryzen 2700X, ASUS PRIME B450_PLUS, Radeon RX570, 32GB RAM, 512GB Samsung SSD

symptoms:

1. plugs my external HDD (USB3.0) while OS is running

* file explorer recognizes drive, but when clicked, It takes an hour to load file list >> clicks any file, dir >> another hours >>...
* devmgmt, diskmgmt, diskpart >> not responding

2. boot with HDD plugged

* even not showing login window.
* unplug HDD >> shows login window, boot no problem.

cf. my external HDD has no problem such as bad sectors... when I plug my device to another PC, it works well.

I tried clean install, both version of Home/Pro(expected nothing), both old version and latest version of windows, M/B drivers installation, re-install USB 3.0 driver, power management setting... but same result.

this is weird. anybody help?

ps. sorry for bad english
 
Joined
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You don't say what model of external drive it is, but does the drive have any updates, either software or firmware?

Does that drive have OEM software that controls it?

I have seen other folks having problems with such things as a WD Elements external drive but when I tried mine, it worked fine. I don't normally use the software supplied with such a drive.
 
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I don't see mentioned that only USB 3 port/s are being used for the USB 3 drive. Usually but not always USB 3 devices can be used on USB 2 ports but at a much slower data transfer speed and that includes the reading/indexing of the the drive. Both USB 2 and USB 3 External drives that use the 3.5" drive come with their own power supply except the smaller ones like the WD Passport which use the 2.5" Notebook type drive in them.
 
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Joined
Apr 24, 2018
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hardware spec: ryzen 2700X, ASUS PRIME B450_PLUS, Radeon RX570, 32GB RAM, 512GB Samsung SSD

symptoms:

1. plugs my external HDD (USB3.0) while OS is running

* file explorer recognizes drive, but when clicked, It takes an hour to load file list >> clicks any file, dir >> another hours >>...
* devmgmt, diskmgmt, diskpart >> not responding

2. boot with HDD plugged

* even not showing login window.
* unplug HDD >> shows login window, boot no problem.

cf. my external HDD has no problem such as bad sectors... when I plug my device to another PC, it works well.

I tried clean install, both version of Home/Pro(expected nothing), both old version and latest version of windows, M/B drivers installation, re-install USB 3.0 driver, power management setting... but same result.

this is weird. anybody help?

ps. sorry for bad english
No help here, only to say I have the same problem.
 

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