Full keyboard and mouse freeze


Joined
Jun 8, 2017
Messages
5
Reaction score
0
I have been having a problem with my Windows 10 Home (1909 18363.1016) Dell Inspiron 13 laptop. On a variety of programs, I will find that my keyboard and mouse have frozen. I have run Malwarebytes and AVG to check for viruses and malware, they both show clean. I have looked through several forums and have not found any help.

I am wondering if this forum on Windows10 might be able to help.
 
Ad

Advertisements

Joined
Sep 26, 2017
Messages
2,283
Reaction score
449
How are the mouse and keyboard attached to the computer? Or are you using only the built-in keyboard and touchpad? Also, is it possible in some programs that inadvertent use of the Fn plus another F key are disabling them?
 
Joined
Jun 8, 2017
Messages
5
Reaction score
0
I am using the Laptop Keyboard and a Logistic Wireless mouse. The TouchPad is turned off.

Since this has occurred in multiple programs, including but not limited to Microsoft 360 Word, Exel, videos by YouTube, Outlook Mail, Facebook, etc, I do not see a keyboard (Fn + F key) combo that would be common to them all.
 
Joined
Apr 22, 2017
Messages
4,366
Reaction score
570
Windows 10 Home (1909 18363.1016)
Hi Gregg,

I would do an upgrade to 2004 and report back if that doesn't help. :)

 
Ad

Advertisements

Joined
Jun 8, 2017
Messages
5
Reaction score
0
Wolfie, thank you for the suggestion. I will do the update today. I hope that it will not take long as my laptop is very important to my daily work.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top