- Feb 5, 2018
- Reaction score
I have a HP Envy I7 laptop running windows 10 64bit Home. It is kind a PIA but is nice when it works good. I swapped out a 1TB hard drive with a new Seagate SSD Hybrid drive. I saw that I had two updates pending which are Feature update to Windows 10 version 1803, and Feature update to Windows 10 version 1903. Upon installing both updates the system blue screens on startup. Restored the last monthly Image and tried again several times can't get the system up log enough to set up get the bluescreen log file. Can't even set up a safe mode boot setup. Each time I start it after a blue screen as soon as windows finally load it crashes again. I have managed to get the 1803 update installed and have my backup software stopped so it does rewrite my older backups. I can be very careful and not restart so the 1903 doesn't install and when it comes up that way everything is fine so it is the 1903 update that is crashing it. I have 3 other computers on my network, 2 Dell I5 desktops and a Dell laptop all running Windows 10 Pro 64 Bit and the all have 1903 updates on them and they run great. I am thinking about putting Pro on the HP. I just tried the 1903 again and soon as it starts up and windows loads it blue screens still. You never get a chance to do anything. Good thing my hair is real short and gray already. Spent 20 years in the computer field starting with the IBM 3270 PC on a mainframe running Windows 3.1 and DOS. That is why I am Gray and hair is short. HELP! I was network and user support.