Having trouble copying photos from Samsung S6 to Windows 10 laptop

[michael8]

Hi. My father has a Samsung S6 and wishes to copy photos from it to a Windows 10 laptop.

When I visited him recently we were able to copy photos from his S6 to his Windows 10 desktop PC without any issues (with phone connected to PC USB port). But we couldn't manage to copy them to his new laptop, a HP Pavilion x360 (Windows 10).

We searched Google and tried a few suggestions (updating drivers for S6 via Device Manager, and uninstalling S6 > restarting HP x360 > reinstalling S6) but with no success (when S6 was connected to HP x360 there was always yellow triangle with exclamation mark next to HP icon in 'Devices and drives' in 'This PC')

Any advice would be very appreciated.

 

[Grizzly]

Since you have an exclamation mark beside the device, it is important to know what the explanation of the error says, like "driver not loaded or could not start". Until this issue is not resolved those copy programs are not worth anything as they cannot access the phone.
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