Infinite Loading Screen and Incorrect Microsoft Password

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May 29, 2024
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My PC was working perfectly until I used Custom Resolution Utility to change the resolution which caused it to freeze. After restarting, I now have an infinite loading screen and don't know what to do.
I've tried restarting multiple times without success. When it loads into system repair/recovery, I can't restore, reset, or use any options because it asks for my Microsoft password, which it says is incorrect even though I'm sure it's right. The only option available is entering startup settings but I can't get into safe mode or use any other options, as it always returns to the infinite loading screen.
 

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