Intel Core i7-*7820x CPU Yellow Exclamation Marks - Help please?


mfx

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Hi

Just imaged my machine along with installing x new m.2 SSD.
I noticed in the device windows for processors that each individual core was displaying the yellow explanation marks.
Message:
"A driver (service) for this device has been disabled. An alternative driver may be providing this functionality. (Code 32)"
Windows update is upto date.
Unable to update driver locally.
Everything appears to be fine.

9842


Any ideas of what I need to do to resolve this please.

Thank you.

M
 

mfx

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this may help:

Hi thank you. Funny enough I'd already come across that post.

The HW change ha been replacing the OS drive.

Ive rebooted, searched for drivers. Not sure why this is happening or how to resolve.

Dont really want to remove new drive.

The attached information messages as follows (not sure if any help) under the individual core properties of the processors:

Events / Device migrated:

Device ACPI\GenuineIntel_-Intel64_Family_6_Model_85-Intel(R)_Core(TM)_i7-7820X_CPU@_3.60GHz\_0 was migrated.

Last Device Instance Id: ACPI\GenuineIntel_-Intel64_Family_6_Model_85-Intel(R)_Core(TM)_i7-7820X_CPU@_3.60GHz\_0
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Location Path:
Migration Rank: 0x0
Present: true

Events / Device Configured (cpu inf):

Device ACPI\GenuineIntel_-Intel64_Family_6_Model_85-Intel(R)_Core(TM)_i7-7820X_CPU@_3.60GHz\_0 was configured.

Driver Name: cpu.inf
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Driver Date: 04/21/2009
Driver Version: 10.0.17763.1
Driver Provider: Microsoft
Driver Section: IntelPPM_Inst.NT
Driver Rank: 0xFF0004
Matching Device Id: ACPI\GenuineIntel_-_Intel64
Outranked Drivers: cpu.inf:ACPI\Processor:00FF2000
Device Updated: false
Parent Device: ACPI\ACPI0004\CPUSCK0

Events / Device started (intelppm)
Device ACPI\GenuineIntel_-Intel64_Family_6_Model_85-Intel(R)_Core(TM)_i7-7820X_CPU@_3.60GHz\_0 was started.

Driver Name: cpu.inf
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Service: intelppm
Lower Filters:
Upper Filters:

Thanks

M
 
Last edited:

mfx

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Hi

Im not sure how to fix this. As its the CPU driver whats the best approach?
Ive been on intels website and there are no drivers available.

A little stuck still.

Doesn't appear to be hindering anything but I really would like to just get rid of the annoyance.

Thanks
 
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Since this is a strange situation and you say it was working until you installed a new M.2 drive, I would try going back to the normal drive and see if it clears up. The M.2 drive does use PCIe resources a normal SATA drive does not.

It could also be you have some overlapping resources with the M.2 drive installed so you might check if using the M.2 slot turns off any other resource you are also using. Can we assume the M.2 drive is a NVMe version and it set correctly for that?
 

mfx

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Since this is a strange situation and you say it was working until you installed a new M.2 drive, I would try going back to the normal drive and see if it clears up. The M.2 drive does use PCIe resources a normal SATA drive does not.

It could also be you have some overlapping resources with the M.2 drive installed so you might check if using the M.2 slot turns off any other resource you are also using. Can we assume the M.2 drive is a NVMe version and it set correctly for that?
Hi Thanks for the response and apologies for my slow reply (illness).

I only happened to notice this post installation, however without reinstallingthge orignal SD and removeing the new drive Im not going to know I guess.

There seems to be no issues with whats installed; Firewire expansion card all working with a firewire soundcard attached.
Graphics running fine.
All drives attached running fine.
I may try and find time to do the roll back to the old drive and remove the m.2 drive, Im stuck in the middle of work, family and projects so little time to do all this. Not that I am not bothered, jsut simply not enough time.

Im going to contact the seller and see if they know of any settings in bios that may need changing.

I dont really understand why exclamation marks woud be showing up for the CPU, a core component, but running fine.

Asus x299a
7820 4.6ghz
32GB Ram @ 3000
Nvidia 1050ti
Firewire card
 

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