I've just upgraded two HP Envy 700 PC series Desktop computers and a HP Pavilion dv6-6173cl laptop from windows 8.1 to windows 10. All computers are 64bit and connected wirelessly.
The two desktops are working OK.
The laptop appeared to be working OK first however after a screen timeout the laptop has stopped responding. At first I got the blue windows logo and a spinning circle but nothing happened for 10 minutes so I restarted the laptop. Now when I try to restart nothing happens. The screen is blank, the power light is on, I hear the fan running, the touch pad light is on. the wireless signal is orange and the caps light is flashing on an off. The DVD runs but is not responding.
The laptop was originally Windows 7 and I upgraded to Windows 8.1 and I have tried to reinstall windows 8.1 but the laptop is not reading the disk.
I would appreciate any suggestions.
Thanks Jessie.
The two desktops are working OK.
The laptop appeared to be working OK first however after a screen timeout the laptop has stopped responding. At first I got the blue windows logo and a spinning circle but nothing happened for 10 minutes so I restarted the laptop. Now when I try to restart nothing happens. The screen is blank, the power light is on, I hear the fan running, the touch pad light is on. the wireless signal is orange and the caps light is flashing on an off. The DVD runs but is not responding.
The laptop was originally Windows 7 and I upgraded to Windows 8.1 and I have tried to reinstall windows 8.1 but the laptop is not reading the disk.
I would appreciate any suggestions.
Thanks Jessie.