Laptop shutting down instead of sleeping


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My laptop is an HP Pavilion x360
Ever since the fall windows creator update (10) when I put it to sleep it seems to shut down instead. Like, when I wake it back up, it acts as if it has been shut down or restarted, and all my work is gone. I've looked through the forms a little and couldn't seem to find any solution. If anyone knows anything about this I would appreciate any help I can get, as it is quite when all my work is lost.

Also I apologize if this is in the wrong place for whatever reason I'm new to this site and still figuring things out
 
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Hi Tara,

I think your problem is "Lock screen" as oppossed to "Sleep" (not really sure?). Check your power options in Windows Settings > System > Power & Sleep. :) Sleep is in Personalization > Lock screen. ;)

power and sleep.JPG
 
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Hey! Thank you for your suggestion! I have messed around with these settings previously, and while setting both those options to never stops my work from getting lost when I get up from the computer, ultimately sleep mode still seems to have some sort of issue. When put to sleep, I expect my session to be restored, as it used to before I updated.
I appreciate you taking some time to try and help me though! thank you!
 

bassfisher6522

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Since this is an HP laptop.....by default....whatever you're doing and close the lid the laptop goes into sleep mode automatically. Check to see what those settings are set to.
 

Regedit32

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Previously some users found disabling hybernation mode resolved the issue of a laptop shutting down, rather than sleeping. You can give that a try to see if it helps by doing the following:
  • Press Windows key + S together to give focus to the search field
  • In the search field type command
  • In the search results locate and right-click on Command Prompt and select Run as Administrator
  • Click Yes when the User Account Control prompts you
  • In the Administrator: Command Prompt console type or copy & paste the following command:
Code:
powercfg -h off

Press Enter key to execute

Type exit and press Enter key to close the console​
  • Now restart your laptop, then open a file and test sleep mode to see whether upon awakening the opened file remains open.
 
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Thank you for your suggestions! Unfortunately that did not solve the issue either.
 
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