SOLVED Monitor problems

[Babs3]

I have a Dell Tower and a Samsung Monitor
I have my power settings on
Screen Turn Off 1 Min
Sleep 5 Min

Lately my Monitor refuses to turn off and I have tried a few things suggested.
I now find that I cannot get a Screen Saver to run either.

Any advice please?

 

[Wolfie]

Hi Babs3,

what are your power settings set to?. See pic below.

What version of win 10 do you have?.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

 

[Babs3]

Screen 1Min
Sleep 5 Min


10.0.19041 Build19041

 

[Wolfie]

I would try setting them all to "Never" and then switch what you want back on, one after the other, don't set them all at once and leave each setting for a while and see how you go with that?.

 

[Babs3]

Thanks Wolfie, tried that but nothing changed, any other thoughts?

 

[Wolfie]

Hi Babs3,

did you recently upgrade to Win 10 ver 2004 and did the problem start just after the upgrade?, that may be the cause, the upgrade I mean?.

 

[Babs3]

That upgrade happened on the 23rd June and it was happening before then. In fact I've had this problem for at least a couple of months.

 

[Wolfie]

I have no idea other than to check in Settings > Updates & Security > Troubleshoot and check if there is a problem with "Power"?.

 

[Babs3]

I tried that, no success unfortunately. If only the screen saver would work then I could leave the PC on but don't like to leave the static screen on for too long. Thanks Wolfie anyway for your suggestions.

 

[Wolfie]

Hi Babs3,

one last suggestion as you said you don't like to leave your screen on, I actually press the power switch on my monitor if I have something running that will take some time and I need to leave the computer running, not the ideal solution but at least it is an option for you to consider?.

 

[Babs3]

Turn off screen. Good idea thanks.
Another thought I had, perhaps there's a programme running that's stopping the screens from dimming. Not sure how to go about solving that though.

 

[Babs3]

Another thought. I have a Dell tower but a Samsung Monitor. I keep getting told to update my BIOS by Dell but have not done so. I"m pretty sure this has been happening a lot longer than the monitor problem, so don't think it's related.

 

[Wolfie]

perhaps there's a programme running that's stopping the screens from dimming

Hi Babs3,

that is quite possible?, what it actually is or could be???????.

The Dell warning about BIOS should not be ignored as it may provide you with security updates, check the Dell website on how to go about updating your computers BIOS!.

 

[JustinC]

Put all the sleep settings to Never. One by one.
Then change all of the 4 settings one after the other.
Once the settings are changed and the changes are reversed, you will automatically not face this issue.

 

[Michael64]

This is really bad to face such kind of issue. I have faced this issue a bit ago. Now it's fine.

 

[Babs3]

Thanks Justin, can you point me to where there are 4 sleep settings?

 

[Wolfie]

Thanks Justin, can you point me to where there are 4 sleep settings?

Hi Babs3,

see post #2 above.

 

[Babs3]

I only have two settings, don't have the on Battery settings, that's why I was confused. Anyway I tried that and it didn't fix the problem.
I have still not updated the BIOS because not being very technically minded I'm concerned I might not do it properly and have more problems. Could this actually be causing the monitor not to go to sleep?

 

[Wolfie]

Could this actually be causing the monitor not to go to sleep?

Hi Babs3,

I wouldn't think so, that said, you never know how it might influence the computer.

There have also been a lot of complaints about sleep/hibernation mode which also raises the question as to whether or not the actual version of Win 10 isn't itself the problem?.

Simple solution is to switch off your computer when not in use, that is what I do!.

Another thought is to check the main website of the Dell help pages.

Windows 11 and Windows 10: Troubleshooting sleep and hibernation issues on your Dell Computer | Dell US

www.dell.com

 

[Babs3]

Thanks Wolfie. I haven't checked Dell's website because although PC is of that make the Monitor is a Samsung. So it's still nagging me although as you say I can just turn off the monitor.

I had a look at Events log and saw warnings for DCOM config warning. It states something along the lines of amd64.......exe and title PowerConservation Class.....is not recorded.....Do you wish to record it?

Could that be pointing to something or maybe just relating to the BIOS still not being updated?