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- Aug 8, 2019
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My Win 10 Ver. 21H1, custom built desktop computer running an MSI Z77A-G45 Thunderbolt motherboard will no longer recognize my ASUS PCE-AC58BT Wi-Fi / Bluetooth adapter installed in PCI 6. When first installed about 1½ years ago it worked fine as a wireless connection with my printer. Then an automatic Win 10 upgrade knocked it out about 8 months ago and I had to go back to USB cable for my printer. Now I want to get it recognized so I can use the Bluetooth 5.0.
There is no Bluetooth On/Off button in Settings/Devices and no listing of the ASUS Wi-Fi/Bluetooth adapter in Device Mgr./Network Adapters or anywhere else. Instead there is an Intel Wireless-AS 9620 Wi-Fi/Bluetooth adapter listed in PCI 4. I just checked my motherboard and the Video Card is in PCI 2, as listed in Device Mgr., the Realtek Family Controller is in PCI 3, as listed in D.M./N.W.Adapters, but PCI 4 is empty. The only other card is my ASUS Wi-Fi/Bluetooth adapter in PCI 6, which isn't listed anywhere.
Under Services App, both Bluetooth Audio and Support are listed as Running and set to Automatic. Bluetooth User Support Service is listed as Not Running and Manual. I also went through the Events Log and couldn't find anything relevant.
How do I straighten this out so my ASUS adapter will be recognized?
There is no Bluetooth On/Off button in Settings/Devices and no listing of the ASUS Wi-Fi/Bluetooth adapter in Device Mgr./Network Adapters or anywhere else. Instead there is an Intel Wireless-AS 9620 Wi-Fi/Bluetooth adapter listed in PCI 4. I just checked my motherboard and the Video Card is in PCI 2, as listed in Device Mgr., the Realtek Family Controller is in PCI 3, as listed in D.M./N.W.Adapters, but PCI 4 is empty. The only other card is my ASUS Wi-Fi/Bluetooth adapter in PCI 6, which isn't listed anywhere.
Under Services App, both Bluetooth Audio and Support are listed as Running and set to Automatic. Bluetooth User Support Service is listed as Not Running and Manual. I also went through the Events Log and couldn't find anything relevant.
How do I straighten this out so my ASUS adapter will be recognized?
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