PaperPort 14.5 pro

SOLVED Discussion in 'Software' started by narinesa, Jul 2, 2018.

  1. narinesa

    narinesa

    Joined:
    Jul 2, 2018
    Messages:
    8
    Likes Received:
    0
    Paperport used to work. Several weeks ago it stopped.
    Message cannot find a default email client.
    I use gmail, yahoo, msn and my mail client is outlook 2016
    I know paperport is x86 and outlook 16 is x64
    Tried settings for outlook as default but nothing seems to work.
    Looks like I need a fix in the regedit
     
    narinesa, Jul 2, 2018
    #1
    1. Advertisements

  2. narinesa

    Bighorn

    Joined:
    Sep 26, 2017
    Messages:
    1,082
    Likes Received:
    168
    Might see if this helps, from
    https://www.experts-exchange.com/articles/17490/PaperPort-14-Free-Upgrade-to-Version-14-5.html
    This is an important patch, as PP14.5/Patch1 is currently the only version of PaperPort that is "Windows 10-compliant" (Nuance's term). So if you are having any problems with PP14.5 in W10, Patch 1 should be your first step (but I also recommend Patch 1 even if you are not running W10). Other Tips for fixing issues with PaperPort in W10 are discussed in another EE article:
    PaperPort 14 in Windows 10 - A First Look
    Don't know anything about the site, found by a Search.
     
    Bighorn, Jul 3, 2018
    #2
    1. Advertisements

  3. narinesa

    narinesa

    Joined:
    Jul 2, 2018
    Messages:
    8
    Likes Received:
    0
    It just stopped working just recently.
    I had applied the patch when windows10 came out.
    But the problem/message is that it cannot find a default email client.
     
    narinesa, Jul 3, 2018
    #3
  4. narinesa

    Bighorn

    Joined:
    Sep 26, 2017
    Messages:
    1,082
    Likes Received:
    168
    Open either Internet Explorer, Tools, Options or Control Panel, Internet Options and check the Programs tab, maybe a setting there will help.
     
    Bighorn, Jul 3, 2018
    #4
  5. narinesa

    narinesa

    Joined:
    Jul 2, 2018
    Messages:
    8
    Likes Received:
    0
    Didn't find any settings that may help in any browser or control panel.
    Also outlook and control panel are already set as outlook default mail client.
    I suspect a modification in the regedit pointing to the default mail client may be necessary so that pp14.5 pro will find it upon startup.
     
    narinesa, Jul 4, 2018
    #5
  6. narinesa

    Trouble Noob Whisperer Moderator

    Joined:
    Nov 19, 2013
    Messages:
    11,765
    Likes Received:
    1,873
    Location:
    Northwest Indiana U.S.A.
    Did you happen to try this
    For PaperPort:

    1. Open Windows Explorer.
    2. Browse to the following location:
      • PaperPort 10 or 11:
        • 32-bit: "C:\Program Files\ScanSoft\PaperPort".
        • 64-bit: "C:\Program Files (x86)\ScanSoft\PaperPort".
      • PaperPort 12 or 14:
        • 32-bit: "C:\Program Files\Nuance\PaperPort".
        • 64-bit: "C:\Program Files (x86)\Nuance\PaperPort".
    3. Locate the two files named "ccMail.g32" and "exmapi.g32".
    4. Right-click on the file(s) and select "Rename".
    5. Rename the "ccMail.g32" file to "ccMail.old", and then rename the "exmapi.g32" file to "exmapi.old".
    6. Launch PaperPort.
    SOURCE: http://nuance.custhelp.com/app/answ...ssociated...-error-when-launching-omnipage-or
     
    Trouble, Jul 4, 2018
    #6
  7. narinesa

    narinesa

    Joined:
    Jul 2, 2018
    Messages:
    8
    Likes Received:
    0
    Thanks for the info and pp link.
    Could not find ccMail.g32
    Did find exmap.g32 and rename same - pp did even start.
    Before the rename, it started and give me a message that no mail client found
     
    narinesa, Jul 4, 2018
    #7
  8. narinesa

    Trouble Noob Whisperer Moderator

    Joined:
    Nov 19, 2013
    Messages:
    11,765
    Likes Received:
    1,873
    Location:
    Northwest Indiana U.S.A.
    Sorry, I thought I might have stumbled onto something that may have helped.

    The fact that you were unable to find one of the two files might be an indication that the install is corrupt.
    As I don't use this particular piece of software I can't say with any certainty, but.....
    I'm wondering if an uninstall and clean reinstall might be worth the time and effort.
     
    Trouble, Jul 4, 2018
    #8
    ram1220 likes this.
  9. narinesa

    narinesa

    Joined:
    Jul 2, 2018
    Messages:
    8
    Likes Received:
    0
    I appreciate your advise and attempt to help.
    The matter seems complicated.
    I had already did a new re-install and patch before seeking outside help.
     
    narinesa, Jul 6, 2018
    #9
  10. narinesa

    narinesa

    Joined:
    Jul 2, 2018
    Messages:
    8
    Likes Received:
    0
    Problem Solved in regedit:
    HKEY_CURRENT_USER\software\scansoft\paperport\paperport user preference
    BrowserSelect
    Modify "Mozilla Firefox"
    to
    "none"

    File, exit regedit
     
    narinesa, Jul 28, 2018
    #10
  11. narinesa

    caryl_657

    Joined:
    Aug 25, 2018
    Messages:
    1
    Likes Received:
    0

    Been looking for the fix for 2 months now, Thank you for this Narinesa :) . It helped. I can now use the Paperport.
     
    caryl_657, Aug 25, 2018
    #11
  12. narinesa

    molino

    Joined:
    Aug 30, 2018
    Messages:
    1
    Likes Received:
    0
    This worked folks! After uninstalls and reinstalls, it was this simple. Thanks Narinesa!
     
    molino, Aug 30, 2018
    #12
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.