Printing problems with Windows 10

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I have just upgraded my computer to a Dell XPS with Windows 10 and MS small business 2016.
I can print emails OK but am unable to print either Excel or Word files. The printer appears to be printing the document but the page comes out blank.. any ideas?
 
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What is the printer? Since you Upgraded the computer did you also check with the maker of the printer for Win10-compatible software/drivers? Of all the computers and printers I've worked with I never had one that could print from one program and not another. Also check the cable connection, have seen older/slightly older printers with USB lose communication when the cable was plugged into a USB 3 port instead of the USB 2 port they were designed for.
 
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What is the printer? Since you Upgraded the computer did you also check with the maker of the printer for Win10-compatible software/drivers? Of all the computers and printers I've worked with I never had one that could print from one program and not another. Also check the cable connection, have seen older/slightly older printers with USB lose communication when the cable was plugged into a USB 3 port instead of the USB 2 port they were designed for.
 
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It's a very good possibility the printer is too old. We always run the risk of obsolete equipment when Operating Systems are Upgraded or updated.

The main issue is that when a product is no longer made and sold there is no money coming in to pay programmers to write updated software to accommodate the new OS making older devices unusable.
 

bassfisher6522

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It's a very good possibility the printer is too old. We always run the risk of obsolete equipment when Operating Systems are Upgraded or updated.

The main issue is that when a product is no longer made and sold there is no money coming in to pay programmers to write updated software to accommodate the new OS making older devices unusable.
 
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You were right Bighorn, the printer is too old. Installed latest driver, removed device, uninstalled driver, installed device and latest driver all failed. Then picked up message " USB printing support can't work properly with USB 3.0".
Bought a new Epson XP-640 and everything works OK with the USB 3.0 on my new computer.

Thanks Bighorn for the advice.
 

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