SOLVED Remote computer report Access is denied when using RDP

[Cresswells]

Trying to connect from a local win 10 machine to another win 10 pro machine on same network using RDP. It makes the connection then very briefly flashes up the initial screen on the remote computer then goes to a full screen with a background in green and the message Access is denied. The local machine will correctly RDP into other win 10 machines in the local network and other local machines can RDP into the target machine without giving issues.

 

[Trouble]

When you remote into the problem machine......
Are you using the same UserName and Password that you would use if you were actually sitting at the console?

 

[Cresswells]

When you remote into the problem machine......
Are you using the same UserName and Password that you would use if you were actually sitting at the console?

Yes. The system is also logging in using the Microsoft account username.

 

[Trouble]

Right click the Start Button and choose Run from the context menu and in the run dialog box type
lusrmgr.msc
hit enter or click OK
Take a look in "Groups" and double click the "Remote Desktop Users" group and confirm that the account you are using to remote with is a member of that group.

 

[Cresswells]

Right click the Start Button and choose Run from the context menu and in the run dialog box type
lusrmgr.msc
hit enter or click OK
Take a look in "Groups" and double click the "Remote Desktop Users" group and confirm that the account you are using to remote with is a member of that group.

There are no users shown in the Remote Desktop Users group. I have tried adding the relevant users into that table but with no beneifit. Equally the other two Win 10 machines in the network are both capable of RDPing into the machine which refuses acccess to the third local machine.

 

[Trouble]

Equally the other two Win 10 machines in the network are both capable of RDPing into the machine which refuses acccess to the third local machine.

Are the other two machines using identical credentials as the ones you are attempting to use from the machine that is getting the message.
Access Denied usually means just that..... there is a problem with the credentials.
The fact that two other machines can remote in and the third machine cannot (but can to other machine(s)... is an unusual problem.
You might try going back and looking at your Remote tab in System properties and see if you have the check box "Allow connections only from computers running Remote Desktop with Network Level Authentication" check.
IF so, you can try unchecking it and see if that has any impact on the issue.

 

[Cresswells]

The "Allow connections only from computers running Remote Desktop with Network Level Authentication" was not checked and checking it and ensuring the users were recorded there had no beneficial effect unfortunately. Th errent mchine is onviously seeing the remote machine because it comments on the lack of the certificate and does go through the login process albeit very speedily as there is a glimpse of the picture which includes the space for entering the password from the remote machine.But then after a pause of maybe 1 second it reports No access.. This is not a serious issue for me but is intriguing.

 

[Trouble]

Intriguing is a good word for it.

it reports No access

OR

message Access is denied

That may have some significance or not....

I think I might try enabling the hidden Administrator account and try authenticating with that, just to test to see if it produces the same error

 

[Cresswells]

Intriguing is a good word for it.

OR

That may have some significance or not....

I think I might try enabling the hidden Administrator account and try authenticating with that, just to test to see if it produces the same error

Yes it acts exactly the same as other Admin permitted accounts.

 

[Cresswells]

I decided to see if a re-install of Win10 itself would solve the problem and it did. Unlikely to find the real anser now. Trouble thanks for your very helpful suggestions.