Remote computer report Access is denied when using RDP

SOLVED Discussion in 'Networking' started by Cresswells, Dec 14, 2016.

  1. Cresswells

    Cresswells

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    Trying to connect from a local win 10 machine to another win 10 pro machine on same network using RDP. It makes the connection then very briefly flashes up the initial screen on the remote computer then goes to a full screen with a background in green and the message Access is denied. The local machine will correctly RDP into other win 10 machines in the local network and other local machines can RDP into the target machine without giving issues.
     
    Last edited: Dec 14, 2016
    Cresswells, Dec 14, 2016
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  2. Cresswells

    Trouble Noob Whisperer Moderator

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    When you remote into the problem machine......
    Are you using the same UserName and Password that you would use if you were actually sitting at the console?
     
    Trouble, Dec 14, 2016
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  3. Cresswells

    Cresswells

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    Yes. The system is also logging in using the Microsoft account username.
     
    Cresswells, Dec 14, 2016
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  4. Cresswells

    Trouble Noob Whisperer Moderator

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    Right click the Start Button and choose Run from the context menu and in the run dialog box type
    lusrmgr.msc
    hit enter or click OK
    Take a look in "Groups" and double click the "Remote Desktop Users" group and confirm that the account you are using to remote with is a member of that group.
     
    Trouble, Dec 14, 2016
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  5. Cresswells

    Cresswells

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    There are no users shown in the Remote Desktop Users group. I have tried adding the relevant users into that table but with no beneifit. Equally the other two Win 10 machines in the network are both capable of RDPing into the machine which refuses acccess to the third local machine.
     
    Cresswells, Dec 15, 2016
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  6. Cresswells

    Trouble Noob Whisperer Moderator

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    Are the other two machines using identical credentials as the ones you are attempting to use from the machine that is getting the message.
    Access Denied usually means just that..... there is a problem with the credentials.
    The fact that two other machines can remote in and the third machine cannot (but can to other machine(s)... is an unusual problem.
    You might try going back and looking at your Remote tab in System properties and see if you have the check box "Allow connections only from computers running Remote Desktop with Network Level Authentication" check.
    IF so, you can try unchecking it and see if that has any impact on the issue.
     
    Trouble, Dec 15, 2016
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  7. Cresswells

    Cresswells

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    The "Allow connections only from computers running Remote Desktop with Network Level Authentication" was not checked and checking it and ensuring the users were recorded there had no beneficial effect unfortunately. Th errent mchine is onviously seeing the remote machine because it comments on the lack of the certificate and does go through the login process albeit very speedily as there is a glimpse of the picture which includes the space for entering the password from the remote machine.But then after a pause of maybe 1 second it reports No access.. This is not a serious issue for me but is intriguing.
     
    Cresswells, Dec 15, 2016
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  8. Cresswells

    Trouble Noob Whisperer Moderator

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    Intriguing is a good word for it.
    OR
    That may have some significance or not....

    I think I might try enabling the hidden Administrator account and try authenticating with that, just to test to see if it produces the same error
     
    Trouble, Dec 15, 2016
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  9. Cresswells

    Cresswells

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    Yes it acts exactly the same as other Admin permitted accounts.
     
    Cresswells, Dec 15, 2016
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  10. Cresswells

    Cresswells

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    I decided to see if a re-install of Win10 itself would solve the problem and it did. Unlikely to find the real anser now. Trouble thanks for your very helpful suggestions.
     
    Cresswells, Dec 16, 2016
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