Repeated crashes

[Barbara W]

I have had my Lenovo crash several times since I purchased it, with the Blue Screen telling me it was collecting information. In the past it has only happened at my workplace, and I thought it may have been caused by two competing WiFi servers and the computer toggling between the two.
But today it happened at home, while I was using my phone hotspot.
I have tried to attach the Minidump file (I saw that request in an earlier post), but I do not seem to have access to my own files on my own computer!! - it is very disappointing that this is a recurring issue, and no patch has been suggested.

 

[Wolfie]

Hi Barbara,

if you don't have anything much on your computer, do a full reset, it should clear any problems you have?:

https://support.lenovo.com/de/en/solutions/ht071861

You could also try a restore point!:

https://www.windows10forums.com/articles/system-restore-in-windows-10.36/

 

[davehc]

When and how did you purchase it (guarantee?)?