SOLVED Replace SSD in Bitlocked laptop

[Steve Williams]

Hi, I've got my daughter-in-law's old laptop that's Bitlocked and she forgotten the Bitlock Key or Recovery Key.
She doesn't care about any data on the existing hard drive and just wants to replace it.
I put a new SSD in but am still asked for the Bitlocker key.
To get round this do I need to clear the TPM keys and then disable TPM - I've considered this but am concerned that I may cause issues.
Any advice would be most appreciated.

 

[Bighorn]

Can you get into the BIOS? There's 2 password possibilities with the BIOS, one for getting into the BIOS to make changes in it and one for continuing the booting process, either or neither can be set. I'd think you could clear the TPM and also reset the BIOS to default to get a clean start. The Windows password is separate.

Maybe some help here:

BitLocker overview - Windows Security

Learn about BitLocker practical applications and requirements.

learn.microsoft.com