Scanner Problem


Sep 4, 2016
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Installed an Epson WF-2930 all-in-one device with wifi connection. I can print; however, attempts to scan documents using Windows Fax and Scan or Adobe Acrobat X fail. I'm unable to scan using Windows Scan or Adobe with this new device (I was able to do so with my previous Epson all-in-one).

Tried the Troubleshooting Assistant and read answers to various web search questions, but no progress. Epson tech support won't assist because it involves "3rd party software/apps".

Any ideas to get it working?


  • Windows Scan error msg.JPG
    Windows Scan error msg.JPG
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