Seagate external hard drive will not open in Windows 10 i do not want to lose all my pictures

Discussion in 'Windows 10 Support' started by Jean4, Jan 12, 2018 at 5:30 AM.

  1. Jean4

    Jean4

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    Seagate external hard drive not opening in Windows 10. can anyone help? I do not want to lose all my picturs.
     
    Jean4, Jan 12, 2018 at 5:30 AM
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  2. Jean4

    clifford_cooley

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    Unplug both power and USB cable for about 5 minutes. Then reconnect and see if you can access your files. For some reason I loose mine periodically and that is the only way I know to get it back. You may not have the same problem but it is worth a try.

    If that fails try connecting the external to another computer.

    And if that fails it may be time to take the drive out of the external case. And then either get another external case or connect the drive internally [assuming you have a desktop PC].
     
    clifford_cooley, Jan 12, 2018 at 5:57 AM
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  3. Jean4

    davehc

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    Another idea. It might be a USB 3/USB2 problem Try it in another USB port.
    Another:
    Right click the Start menu and open "Disk Management"
    If you can see the ext there, post a screen shot in this forum thread
     
    Last edited: Jan 12, 2018 at 7:14 AM
    davehc, Jan 12, 2018 at 7:05 AM
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  4. Jean4

    Wolfie

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    Did you have it plugged into a different PC and forget to safely remove it from the other PC?. :)
     
    Wolfie, Jan 12, 2018 at 8:22 AM
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  5. Jean4

    BigFeet

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    Windows 10 has all sorts of issues recognizing my Seagate using the USB 3 port. If it's a USB 3 device, try a regular USB 2 port. Usually rebooting with the drive plugged in to the USB 3 port, Windows will recognize it. In an emergency, the drive inside the enclosure is a regular sata drive, and can be installed in a desktop PC if you break open the enclosure.
     
    BigFeet, Jan 12, 2018 at 8:33 AM
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