Stopcodes, computer freezes, errors,

[figs]

my hp desktop computer will not stay on for more than 1 minute then totally freezes with different stop codes,

I have to manually power down, then try again to get windows to load, it loads then seconds later it freezes .

operating with windows 10, cant keep the computer running long enough to do any tests. need help!

 

[Wolfie]

Hi figs,

assuming W10 was pre-installed on your HP PC?:

https://support.hp.com/us-en/document/c04758961

MAKE SURE YOU CHOOSE THE OPTION TO KEEP YOUR FILES SO BE CAREFUL IF YOU DON'T HAVE ANYTHING BACKED UP!.

 

[jRserier123]

My dell id stuck ,in/on the blue screen, after a stop cod (CRITICAL PROCESS DIED) I was given "D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt' and from there I can't go anywhere. This is my moms laptop, its al she has, she is old and not really up to the task, as she don't remember her passwords longer then a week any more. help me please

 

[Wolfie]

In both cases here if all else fails (jRserier123, you should start your own thread!):

https://www.windows10forums.com/threads/re-install-w10-and-keep-your-files-app-data-intact.15825/