Stuck loading before login screen


Heg

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Hello,

I have a problem with my Dell laptop it is stuck before I can login.

I have this problem after I used JetClean.

My laptop is running Windows 10.
 
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Trouble

Noob Whisperer
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Hello and welcome to the forum.
I'm not familiar with JetClean or what it does exactly. Some such applications offer to save the changes that it makes and a means by which to undo those changes, so..... you might want to look into that.
Otherwise, it looks like your best bet might likely be a System Restore to a point in time prior to the problem.
You may need to boot from the installation media and use the advanced troubleshooting tools to actually perform this, if your computer is not useable in its' current state.

RepairYourComputer.png


THEN

CommandPrompt.JPG
 

Heg

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My computer is not usable but there are a lot of files that I want to keep. So is there a way to fix this without resetting/reinstalling windows.
 
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Trouble

Noob Whisperer
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Yes as I explained above. Just boot from the installation media and use the Repair your Computer link to get to the advanced troubleshooting tools.
IF you do not have the installation media you will need to create it and for that you will need a second working computer.
You need to build your own installation media to boot your system. Go here.....
https://www.microsoft.com/en-us/software-download/windows10
Get a copy of the ISO and save it to your computer read the subsection titled Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)
You can use the media creation tool to write to either a DVD or a USB ThumbDrive but I generally use
ImgBurn to burn it to a DVD http://imgburn.com/index.php?act=download (simply install it and then right click the ISO and choose Open with and select ImgBurn from the context menu)
OR
Rufus to burn it to a USB ThumbDrive http://rufus.akeo.ie/ (just run the program and configure it according to your system needs)

Rufus.JPG


Use that installation media to boot the system click the Repair Your Computer link on the second page after the Choose a Language and Keyboard layout page.That should get you to the Advanced Troubleshooting options.
Sometimes those options work better when attempted from the installation media.

RepairYourComputer.png


Use that to try
System Restore
OR
Try using "Startup Settings" to boot into Safe Mode or Safe Mode with Networking, which should allow you to backup critical files and data.
 

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