Trying to remove message icon


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I have a circular shaped, green chat message icon on the lower right side of my screen. It’s in the way and I don’t use it. Can someone tell me how remove? Windows 10.
Thanks
 
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If you click it, another panel should open above it. There you will see the “x” to delete it.
It is a notification that there is a message for you. You can eliminate such, if you do not have a need, by cusomising in settings - notifications
 
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when I click on it a window opens that says “chat with us now”. There’s no x to get rid of the icon. There’s a minimize symbol but nothing to remove it all together.
Problem is it’s in the way of my work and also distracting as it sometimes opens a smaller box to chat. I’ll try to upload a photo
 
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Circle in the bottom right corner.
 

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here’s a pic of it once opened.
 

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I think I’ve figured it out. I’m stupid. Apparently it’s something used on a website that I work on rather than my computer software.
 
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