Hi MilesjD,
What is the status of your current Account? Is it a Microsoft account with Administrator privileges, or a Local User Account ( i.e. you are not signing in with a Microsoft account password ).
If it is a Microsoft account, then try clicking
Start > Settings cog > Accounts and selecting
Your info on the left pane, the do the following:
- On the right pane click Sign in with a local account instead and follow prompts to create this
- When done, sign-out then sign-in to your Local account
- Now click Start > Settings cog > Accounts and on left pane select Sign-in options
- Now on right pane select Windows HELLO pin
- Create a pin
- Now on left pane select Your info
- Click Sign in with a Microsoft account and follow prompts
- Sign out then sign-in again to your Microsoft account
All going well you'll now be able to use the pin to sign-in with.
Regards,
Regedit32