SOLVED Unable to print from laptop

[carlasdaddy]

Whenever I try to print anything to my wireless printer, I get the following error message:

"splwow64.exe - ordinal not found".

 

[Regedit32]

What model Printer are you using?

Also, are you running any third party antivirus or firewall applications? If yes, what are they?

I have a tentative solution in mind, but given its got a few steps for you to do, it'd help to know the answers to above question before getting you to try the idea in mind.

Regards,

Regedit32

 

[carlasdaddy]

What model Printer are you using?

Also, are you running any third party antivirus or firewall applications? If yes, what are they?

I have a tentative solution in mind, but given its got a few steps for you to do, it'd help to know the answers to above question before getting you to try the idea in mind.

Regards,

Regedit32

I am only running Windows Defender and the firewall built into windows 10.

 

[Regedit32]

OK then here is a set of manual steps you can take that ought to resolve this issue for you.

• Press your Windows key + R together to open your run dialog
• In the run dialog type regedit then click OK
• When the User Account Control prompts you click Yes
• Now on the left pane of the Registry Editor you need to expand the hives to this location:

HKEY_LOCAL_MACHINE

— SYSTEM

— CurrentControlSet

— Control

— Print

— Environments

— Windows x64

— Drivers

Version-3
​

• Again on left pane of Registry Editor click to expand the Version-3 hive, then right-click on each of the sub-hives for Version-3 and select Delete.
• Once each of the sub-hives are deleted, press F5 key then close the Registry Editor
• Next press your Windows key + S together to give focus to your search field
• In the search field type command
• In the search results locate and right-click on Command Prompt and select Run as administrator
• When the User Account Control prompts you click Yes
• In the Administrator: Command Prompt window type or copy & paste the following:

net stop spooler

Press your Enter key to execute above command then minimize the Administrator: Command Prompt window to your taskbar​

• Now open your File Explorer
• Navigate to C:\WINDOWS\system32\spool\printers\ and delete any files there
• Next still in File Explorer you want to navigate to C:\WINDOWS\system32\spool\drivers\x64\3
• Inside the 3 directory you need delete all the files present and also all the sub-directories (folders) present
• Close the File Explorer
• Now maximize the Administrator: Command Prompt window again
• In this window type or copy & paste the following:

net start spooler

Press your Enter key to execute the above command, then type exit and press Enter key to close the window.​

• Finally, close any other open applications and restart your computer
• After restarting, right-click on Start and select Settings
• In the Windows Settings window select Devices
• On the left side select Printers & Scanners then if needed click Add a printer or scanner to set up your wireless printer again.

Regards,

Regedit32

 

[carlasdaddy]

Thank you - That worked to solve the problem. I thought it might have been caused by a recent windows insider update.

 

[Regedit32]

Thank you - That worked to solve the problem. I thought it might have been caused by a recent windows insider update.

Thanks, I am glad you got your printer working with your Wireless device.

It is possible an update is what triggered the issue, as one of your updates may have modified a driver or perhaps a System file.

Regards,

Regedit32