Unable to start Windows Firewall


Joined
Feb 17, 2020
Messages
4
Reaction score
0
I first noticed the problem about two weeks ago. Every time I restart my laptop I receive a message that Windows Firewall is turned off. I'm given the option to turn it back with a "Click here" option. But that does nothing. I also noticed that the Windows antivirus icon that is always in my taskbar is no longer visible.
I went into Windows security to turn on the firewall manually, but no matter what I attempt I get no response. It's locked in Off. I went into Services, and under description every service description reads "Failed to read description. Error code 2"
What's going on? I have my hammer at my side. What do I hit first?
 
Ad

Advertisements

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,952
Reaction score
2,184
Typically caused by.....
Malware, scan the system with https://www.malwarebytes.com/mwb-download/thankyou/ (free 14 day trial)
Or
Third party security software, uninstall it. Normally using the Programs and Features applet in Control Panel
Followed by the manufacturer's proprietary removal tool.
OR
Attempt an in-place upgrade repair.
Obtain the latest ISO from here https://www.microsoft.com/en-us/software-download/windows10
Using the Media Creation Tool. After you save that ISO to your computer double click it to mount it and run setup.exe from there.

Normally, this is a non-destructive process that preserves existing programs, drivers and configuration, however...
I would still strongly recommend backing up all critical data to safe external storage as well as creating a complete disk image so as to have a fall back option if something unintended should happen.
 
Joined
Feb 17, 2020
Messages
4
Reaction score
0
I thought it was malware related, also. But a full scan with Zone Alarm, Malwarebytes, and Windows anti-virus program all came up empty.
 

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,952
Reaction score
2,184
Zone Alarm??
Seems I recall a firewall component.
As well as no small amount of issues with various networking and sharing scenarios if not configured correctly, as well as being one of the most difficult products I've ever tried to uninstall, it seems to leave remnants and residual settings even after an uninstall.
 
Joined
Feb 17, 2020
Messages
4
Reaction score
0
Hehe. Yeah, I had a hell of a time uninstalling Zone Alarm.
 
Ad

Advertisements

Joined
Jan 27, 2016
Messages
791
Reaction score
78
many times if a program is running all the time, you have to use control + Alt + Delete find the program and END. it might take more than 1 end click to end that program.... do not close window, open 2 window and delete the program.... you also might try.
msconfig as admin move to safe boot, set and then boot, this will also allow you to uninstall - delete many program ,
It is also advisable to run all you other programs from a WinPE Boot disk, I have one that I use when this happens..
WinPE10_8_Sergei_Strelec_x86_x64_2019.10.02
 
Ad

Advertisements

Joined
Jan 27, 2016
Messages
791
Reaction score
78
I use a WinPE Boot USB, then use recommended methods to clean/remove Malware and such from my Clients.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top