SOLVED Windows 10 won't logon


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For some reason, about 2 months ago something happened. When I log on the the computer I have to log on with a PIN instead of a password. When I use the PIN, I get something that says "Preparing Windows". I then go to my desktop. I then get a blue pop up box in the center of the screen that says I am not in Windows. It gives me an option to either sign out or close the box. If I don't sign in anything I create won't save. Also, I lose the icons on the quick start bar and all my favorites disappear. If I sign out, the computer restarts and I am back to where I started with the pop up box. If I close it I have to go to the Microsoft site to sign in. I don't want to do all this, I just want Windows to work when I sign in to the computer. This is on a Dell Inspirion laptop. There are two of us that use it and the other person has no problems. What can I do?

Thanks
 
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The other thing that happens is in the start menu, let's say I want to use the calculator. I click on it but it doesn't open. It gets a white line under it but doesn't open. This happens with a number of things on the menu.
 
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Hi mou353,

back up what ever data you have onto a USB stick or external drive and then reset the PC wiping all files, this is drastic but once done, set up your PC with a "Local Account" only which is what I do!:

Settings > Updates & Security > Recovery
rest pc.jpg
 
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Actually, I just created a new account which is working fine. This was the easiest way to correct the situation. So far I have not deleted the old, bad account. When I am sure I don’t need any data from the old account I will delete it though I do have an external hard drive so everything should be on that.

Thanks for replying.
 
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Hi mou353,

please mark as solved in the first post of this thread so it helps others!. :)

The reason I said to reset the PC btw was because I had problems myself with the latest version playing silly buggers with my games, I reset it and everything works fine!. :)
 

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