Wireless randomly cuts out?

[GhostPrinceCas]

I updated to windows 10 quite some time ago, had to revert back because my wireless connection would randomly cut out, and reconnect automatically. Sometimes, when it reconnected, my computer restarted without warning. I went back to windows 8.1, had no problems, and I finally decided to upgrade again.
The issue has resurfaced, albeit this time it gives me a blue screen with a frown when the PC restarts.

I would rather not go back to Windows 8, I much prefer 10 except for this one issue. I have tried all sorts of power management settings and other fixes listed years ago with the release of the OS. I've tried updating my drivers as well, from the ASUS website and from Realtek themselves. Any sort of information you might want on the subject, I will be happy to provide. I cannot connect to an ethernet cable at the moment, either. I don't think it's a hardware issue, though, as it only happens on this PC with this OS. I also have a strong signal, it's not distance. I'm sure there's something I'm missing, and I'm not a total expert on this kind of thing, either. The more detailed the better. Thanks in advance to anyone who replies!

I am on an ASUS ROG G20AJ Desktop, if it is of any help.

 

[Tim Locke]

Are you running the latest drivers for your network device, which I presume is a realtek? Note there is another recent thread in this networking section about this and I wonder if you might try getting an older driver for the Realtek card. You would have to down load the driver, then uninstall the old driver and install the older one.

The thread I'm talking about is by KarenDA

 

[GhostPrinceCas]

Are you running the latest drivers for your network device, which I presume is a realtek? Note there is another recent thread in this networking section about this and I wonder if you might try getting an older driver for the Realtek card. You would have to down load the driver, then uninstall the old driver and install the older one.

The thread I'm talking about is by KarenDA

I have done this, with the drivers from the realtek website, from the ASUS website, through the driver tool within windows 10, and through a third party. I haven't tried any form of windows 8 drivers; would they be compatible and reliable?

 

[GhostPrinceCas]

Update: I looked at the thread you mentioned, and it brought up some interesting ideas. We both have the same wireless driver, I wonder if the issue could be between the router and the computer. I still don't know how windows 10 would be responsible since my wireless card is capable of 5GHz, but I'll take a look.

It appears that there are two listed private networks under the same name, one at 2.4 GHz and one at 5Ghz. not under detectable networks, but when I connect to the router, it lists two.

Is there any chance this is the problem? Again, I don't see why it wouldn't cause problems in windows 8 if it was the issue.

 

[Grizzly]

It lists the two private networks 2.4GHz and 5Ghz cause your Wifi adapter is capable of connecting to either one of them. What I usually recommend when networks are cutting out (happen to mine too) is to give the connection a static IP address and turn of DHCP. In most cases the problem is solved that way.

 

[GhostPrinceCas]

It lists the two private networks 2.4GHz and 5Ghz cause your Wifi adapter is capable of connecting to either one of them. What I usually recommend when networks are cutting out (happen to mine too) is to give the connection a static IP address and turn of DHCP. In most cases the problem is solved that way.

Again, I have no idea how that would fix anything, since it's only an issue with windows 10.

 

[Trouble]

The issue has resurfaced, albeit this time it gives me a blue screen with a frown when the PC restarts.

Sounds like a Blue Screen driver issue which may or may not be related to your network adapter(s).
Are you running the latest BIOS and chipset drivers for that computer?

Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

That should allow two things to happen
1. It will allow you to observe the Blue Screen error message without restarting your machine (you'll have to restart it manually with the power button)
2. It should produce some dump files in C:\Windows\Minidump folder (which you can copy to another folder and then zip that folder and attach it to your next post).

Checking here https://www.asus.com/us/ROG-Republic-Of-Gamers/ROG_G20AJ/HelpDesk_Download/
I don't see a driver for a wireless adapter, which would suggest that you've added that. Can you supply some details as to which wireless adapter you've added specifically.
Manufacturer Name, Model Name, Model Number, Revision Number, etc. and.....
How it is connected to your computer..... USB port (dongle) or internal card?

 

[GhostPrinceCas]

The current wireless adapter is labeled as
Realtek 8221AE Wireless LAN 802.11ac PCI-E NIC
The Realtek driver is the one I've had since I've gotten the computer, and I've only reinstalled particular drivers that match the "Realtek Wireless LAN ac PCI-E"
I reset the PC and removed personal files just last night, since one of the restarts caused the PC to restart in a loop, every time it connected to the internet for the first time. The current installed driver should be the default Windows 10 one for this computer.

Looking at my current network adapters, I have two Bluetooth, an Intel Ethernet adapter, and a realtek wireless adapter, but I can't find an intel wireless driver for even a similar computer anywhere.

Also, I'm not sure why or when these appear, but 8 WAN miniports will appear or disappear from the list. I don't know if this has anything to do with anything, but it might be worth mentioning

I'm mostly "tech savvy" when it comes to code and specific software, but that's as far as it goes, so I have to ask:
If I uninstalled all of my network adapters, and installed an entirely separate set (like the intel drivers that ASUS has on their website) would that run? Or is the wireless card formatted in a specific way? I might have better luck that way.


It is an internal card.
I am running the latest BIOS and chipset drivers, yes.

I'm not sure I can gather the Model and Revision number at the moment, but I have done the settings change you've requested, there are currently two dump files in the Minidump folder, but I am denied access. I'm the only user on this computer, so I'm not sure how to resolve that particular issue.

Thank you for responding!

 

[Trouble]

From what you've explained "no intel wireless driver".....
You shouldn't need one, as you've explained you have a Realtek wireless adapter.
Your wired ethernet adapter may very well be "Intel", and.....
As a test, can you advise ..... do you have the same connectivity issue if you disable the wireless adapter and simply plug the ethernet adapter into the computer and router??
Sometimes it seems to help to connect with an ethernet cable and run Windows Update to see if it finds anything it might need.

As far as the minidump folder you should be able to open it and select the files and copy them to another folder that you can zip and attach.

I have, what is likely the same Router / eMTA, as Comcast / xFinity is my provider.
The first thing I did, was place it in Bridge Mode and bought myself my own wireless router. Not that, that is a solution for your issue, it's just something I prefer.

When the problem is not present and you're connection is working use a command prompt and
ipconfig
to determine your IP addressing schema make a note, IP address, default gateway, DNS
and ping the gateway
Then when your connection goes down, do it again
make a note, determine was is different or not present and
ping the gateway

Do you have any third party security suite installed??

 

[GhostPrinceCas]

From what you've explained "no intel wireless driver".....
You shouldn't need one, as you've explained you have a Realtek wireless adapter.
Your wired ethernet adapter may very well be "Intel", and.....
As a test, can you advise ..... do you have the same connectivity issue if you disable the wireless adapter and simply plug the ethernet adapter into the computer and router??
Sometimes it seems to help to connect with an ethernet cable and run Windows Update to see if it finds anything it might need.

As far as the minidump folder you should be able to open it and select the files and copy them to another folder that you can zip and attach.

I have, what is likely the same Router / eMTA, as Comcast / xFinity is my provider.
The first thing I did, was place it in Bridge Mode and bought myself my own wireless router. Not that, that is a solution for your issue, it's just something I prefer.

When the problem is not present and you're connection is working use a command prompt and
ipconfig
to determine your IP addressing schema make a note, IP address, default gateway, DNS
and ping the gateway
Then when your connection goes down, do it again
make a note, determine was is different or not present and
ping the gateway

Do you have any third party security suite installed??

Attached are the minidump files

I cannot connect to an Ethernet cable at the moment. If I could, I wouldn't be using a wireless connection.

I'm fairly familiar with batch, so I pinged both the IPv6 and IPv4 addresses (separately) with a ping ___ /t, since the internet reconnects automatically, and so it's difficult for me to pinpoint that moment to start the ping. Responses tend to hover around 3-4ms, but occasionally bump to 230-250ms for any amount of instances, anywhere from two to twenty, before coming back. The longer bumps occurred when I downloaded an update or started watching a video on my phone, so I'm assuming it's just bandwidth causing them, but I haven't experienced anything outrageous yet.

I don't have any third party security suite installed. I used to have kapersky, but got rid of it once I had seen it could have been causing my problems.

 

[Trouble]

Yep.... both identical 139

KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure. The corruption
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
buffer overrun.
Arg2: fffff800d31dfab0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff800d31dfa08, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved

And it looks like
rtwlane.sys 4/13/2016 which looks to be your RealTek Wireless LAN adapter

STACK_TEXT:
fffff800`d31df788 fffff800`d136e129 : 00000000`00000139 00000000`00000002 fffff800`d31dfab0 fffff800`d31dfa08 : nt!KeBugCheckEx
fffff800`d31df790 fffff800`d136e490 : ffffaa8c`5dd0ab70 fffff800`d31dfaa8 ffffaa8c`631bb000 fffff800`d1363ecd : nt!KiBugCheckDispatch+0x69
fffff800`d31df8d0 fffff800`d136d473 : 6c6048b0`2498128c fffff80b`23dccb07 00000000`00000001 ffffaa8c`634a2950 : nt!KiFastFailDispatch+0xd0
fffff800`d31dfab0 fffff80b`23df9ca5 : fffff80b`23e9db73 00000000`00000032 ffffaa8c`5e4c2af0 00000000`00000000 : nt!KiRaiseSecurityCheckFailure+0xf3
fffff800`d31dfc48 fffff80b`23e9db73 : 00000000`00000032 ffffaa8c`5e4c2af0 00000000`00000000 00000000`00000000 : rtwlane+0x59ca5
fffff800`d31dfc50 00000000`00000032 : ffffaa8c`5e4c2af0 00000000`00000000 00000000`00000000 00000000`00000c00 : rtwlane+0xfdb73
fffff800`d31dfc58 ffffaa8c`5e4c2af0 : 00000000`00000000 00000000`00000000 00000000`00000c00 00000000`00000000 : 0x32
fffff800`d31dfc60 00000000`00000000 : 00000000`00000000 00000000`00000c00 00000000`00000000 fffff800`d31dfca0 : 0xffffaa8c`5e4c2af0

FOLLOWUP_IP:
rtwlane+59ca5
fffff80f`388d9ca5 cd29 int 29h
FAULT_INSTR_CODE: b9cc29cd
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: rtwlane+59ca5
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: rtwlane
IMAGE_NAME: rtwlane.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 570de7f1
STACK_COMMAND: ~0s ; kb
BUCKET_ID_FUNC_OFFSET: 59ca5
FAILURE_BUCKET_ID: 0x139_MISSING_GSFRAME_rtwlane!unknown_function
BUCKET_ID: 0x139_MISSING_GSFRAME_rtwlane!unknown_function
PRIMARY_PROBLEM_CLASS: 0x139_MISSING_GSFRAME_rtwlane!unknown_function

Since the adapter works well with Windows 8, but seems to consistently cause you problems in Windows 10.....
My suspicion is that there is something about that particular driver that Windows 10 doesn't like.
Looks like your options are....
1. Going back to Windows 8 again
OR
2. Get another wireless adapter and remove and replace the one you are currently using.

 

[GhostPrinceCas]

Yep.... both identical 139

And it looks like
rtwlane.sys 4/13/2016 which looks to be your RealTek Wireless LAN adapter


Since the adapter works well with Windows 8, but seems to consistently cause you problems in Windows 10.....
My suspicion is that there is something about that particular driver that Windows 10 doesn't like.
Looks like your options are....
1. Going back to Windows 8 again
OR
2. Get another wireless adapter and remove and replace the one you are currently using.

I came to these forums because I already went back to windows 8, and I much prefer 10

My problems seemed to have disappeared for the time being, though. I renamed the 2.4 GHz network as SummerFell1, and connected to it, and I haven't been disconnected yet.

If the problems do resurface, do you mean I change out the hardware, (the card) or the driver? Either way, do you have a recommendation or a suggestion for me? I'll try out the Bridge Mode thing you mentioned if all else fails, but I would obviously prefer to not spend money, if possible.

 

[Grizzly]

I came to these forums because I already went back to windows 8, and I much prefer 10

My problems seemed to have disappeared for the time being, though. I renamed the 2.4 GHz network as SummerFell1, and connected to it, and I haven't been disconnected yet.

If the problems do resurface, do you mean I change out the hardware, (the card) or the driver? Either way, do you have a recommendation or a suggestion for me? I'll try out the Bridge Mode thing you mentioned if all else fails, but I would obviously prefer to not spend money, if possible.

Now that you seem to have resolved your problem, I remember vagely that I had an issue like that years ago. I had both my networks named with the same ID and had always connection problems. Since I used different names I never had a problem again (I learned the hard way). I forgot about the issue until I saw your response. As a result of the problem I usually name my 5GHz network "Networkname-5G".
I think the problem with the disconnection is that two different networks have the same ID and Windows does not know what to do with it and gets confused

 

[Trouble]

Thanks for the input Grizzly.
I do the same literally "Whatever" and "Whatever5G"
Although I'm not at all sure that is going to impact or resolve a driver that seems to be consistently producing a BSOD, and......
Why wouldn't that same solution (separating the two SSIDs) be required by Windows 8, where the OP reported never having such a problem.

 

[Grizzly]

Windows 8 is not Windows 10. Only MS knows what changes they've made.The issue with the two identical SSID's I had with Windows 7. The only thing WE can do is wait for the TO telling us if he still experiences the problem.

 

[Trouble]

The only thing WE can do is wait for the TO telling us if he still experiences the problem.

Agreed.
It will be very interesting indeed.
Very broadly, I suppose I could imagine the adapter trying to establish and maintain a connection to both 2.4 and 5 ghz because of the duplicate SSID for both and that perhaps resulting in some kind of frenetic activity causing the driver to whack out and crash although it'll definitely be the first time I've ever heard of it producing a BSOD as a result, but......
That's why I'm hear. To learn and expand my education and knowledge.
It may just be easier to tip Windows 10 over the edge and crash it. I do know that it really hates mis-matched memory modules.