Bitlocker recovery

Nov 7, 2015
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Lenovo ideapad 100s

My grandaughter recently updated her ideapad from Microsoft and has now gone into Bitlocker Recovery requiring a recovery code.

Having gone into her Microsoft account for the stored 48 digit code.
Despite using codes etc to verify herself, Microsoft tells her there is no code stored in her account.

Reading through all the various posts on various forums, it seems that niether MS or Lenovo can offer any help to others to rectify the problem.

The only chance of finding a code I've read is to use the Computer name and ID code listed on the screen. Using the name and code is to use the AD DS catologe

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