Cannot log on to windows

[timbo41]

I see that a-lot of people are having this problem, but I cannot find a solution to this problem. The blue log on screen, I cannot type in password, I cannot select any of the icons on the bottom right of screen, cursor moves, but nothing else works. Please help, my brand new lap top is a paper weight! If nothing else works, can I upgrade to win 7...because it actually works?

 

[Trouble]

my brand new lap top is a paper weight

Do you have a backup of all your critical data?
The reason I ask is because most laptops are sold with a factory partition which will allow you to return the laptop to it's factory state