Help Win 10 updated but cannot login

SOLVED Discussion in 'Windows 10 Support' started by RichardK, Aug 9, 2018.

  1. RichardK

    RichardK

    Joined:
    Dec 21, 2015
    Messages:
    10
    Likes Received:
    0
    My wife has just had a awin10 update today and now cannot log on to her computer.
    She has a password which is not recognised and there is not now the facility to put her pin number in.
    Can anyone help?
    RichardK
     
    RichardK, Aug 9, 2018
    #1
    1. Advertisements

  2. RichardK

    AnnieGeek

    Joined:
    Aug 8, 2018
    Messages:
    20
    Likes Received:
    4
    Hi Richardk,

    You may add a PIN login, give this a try:
    Delete NGC folder and add a new PIN code

    Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
    In NGC folder delete all the files. To do so you must be logged as Administrator.
    delete the temp folder within the NGC folder
    Now go to Settings > Accounts > Sign-in Options.
    Click Add a PIN and add a new PIN code for your account.

    Now the PIN login should be working again.

    Switch to local account and add a PIN code

    Option 2:

    try to switch to local account, and the add a PIN code. Here’s how to do that:

    Go to Settings > Accounts and locate your account.
    Click Sign in with a Local Account instead.
    Follow the instructions to set up a local account.
    Sign out and sign in with your local account.
    Now add a PIN code.
    After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.
    Choose Sign in with a Microsoft Account instead.

    That’s it, PIN login should be working now for your account.
     
    Last edited by a moderator: Aug 15, 2018 at 10:46 AM
    AnnieGeek, Aug 10, 2018
    #2
    1. Advertisements

  3. RichardK

    RichardK

    Joined:
    Dec 21, 2015
    Messages:
    10
    Likes Received:
    0
    Hi Annie,
    thanks for the reply, unfortunately as I can't get the password to be accepted I can't get into the computer to work on any files.
    can you assist me to be able to load up win10?
    Cheers
    RichardK
     
    RichardK, Aug 10, 2018
    #3
  4. RichardK

    Ben Myers

    Joined:
    Nov 6, 2017
    Messages:
    137
    Likes Received:
    20
    Ben Myers, Aug 10, 2018
    #4
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.