SOLVED Help Win 10 updated but cannot login


Joined
Dec 21, 2015
Messages
10
Reaction score
0
My wife has just had a awin10 update today and now cannot log on to her computer.
She has a password which is not recognised and there is not now the facility to put her pin number in.
Can anyone help?
RichardK
 
Joined
Aug 8, 2018
Messages
20
Reaction score
4
Hi Richardk,

You may add a PIN login, give this a try:
Delete NGC folder and add a new PIN code

Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
In NGC folder delete all the files. To do so you must be logged as Administrator.
delete the temp folder within the NGC folder
Now go to Settings > Accounts > Sign-in Options.
Click Add a PIN and add a new PIN code for your account.

Now the PIN login should be working again.

Switch to local account and add a PIN code

Option 2:

try to switch to local account, and the add a PIN code. Here’s how to do that:

Go to Settings > Accounts and locate your account.
Click Sign in with a Local Account instead.
Follow the instructions to set up a local account.
Sign out and sign in with your local account.
Now add a PIN code.
After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.
Choose Sign in with a Microsoft Account instead.

That’s it, PIN login should be working now for your account.
 
Last edited by a moderator:
Ad

Advertisements

Joined
Dec 21, 2015
Messages
10
Reaction score
0
Hi Richardk,

You may add a PIN login, give this a try:
Delete NGC folder and add a new PIN code

Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
In NGC folder delete all the files. To do so you must be logged as Administrator.
delete the temp folder within the NGC folder
Now go to Settings > Accounts > Sign-in Options.
Click Add a PIN and add a new PIN code for your account.

Now the PIN login should be working again.

Switch to local account and add a PIN code

Option 2:

try to switch to local account, and the add a PIN code. Here’s how to do that:

Go to Settings > Accounts and locate your account.
Click Sign in with a Local Account instead.
Follow the instructions to set up a local account.
Sign out and sign in with your local account.
Now add a PIN code.
After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.
Choose Sign in with a Microsoft Account instead.

That’s it, PIN login should be working now for your account.

In case of other related errors in Windows 10 update, you may also interested in:
Fix Windows 10 Not Booting after an Update
Hi Richardk,

You may add a PIN login, give this a try:
Delete NGC folder and add a new PIN code

Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
In NGC folder delete all the files. To do so you must be logged as Administrator.
delete the temp folder within the NGC folder
Now go to Settings > Accounts > Sign-in Options.
Click Add a PIN and add a new PIN code for your account.

Now the PIN login should be working again.

Switch to local account and add a PIN code

Option 2:

try to switch to local account, and the add a PIN code. Here’s how to do that:

Go to Settings > Accounts and locate your account.
Click Sign in with a Local Account instead.
Follow the instructions to set up a local account.
Sign out and sign in with your local account.
Now add a PIN code.
After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.
Choose Sign in with a Microsoft Account instead.

That’s it, PIN login should be working now for your account.

In case of other related errors in Windows 10 update, you may also interested in:
Fix Windows 10 Not Booting after an Update
Hi Annie,
thanks for the reply, unfortunately as I can't get the password to be accepted I can't get into the computer to work on any files.
can you assist me to be able to load up win10?
Cheers
RichardK
 
Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top