HELP - updated from Win 7 but win 10 does not accept my win 7 password

Discussion in 'Introductions' started by bert, Sep 6, 2015.

  1. bert

    bert

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    I am helpless. My laptopworked fine under windows 7. It successfully updated to windows 10 but it will not accept mypassword that worked well under win 7. It offers I insert a password reinitialization disk which I do not have. HELP
     
    bert, Sep 6, 2015
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  2. bert

    Trouble Noob Whisperer Moderator

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    Hello bert and welcome to the forum.
    Can we assume that this is not a Microsoft ID (account), but instead a local account and a member of the local administrator's group?
    Do you have a second user account on the computer?
    Double check the spelling of the user name and make sure it is exact.
    Use the "eye" icon in the password box and confirm that your password is being entered exactly as you expect.
    Make sure that you are not on the PIN screen (sign in options)
    Do you see an option adjacent to the username and password field referencing something like "not me" or "I'm not"?
     
    Trouble, Sep 8, 2015
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  3. bert

    RichardK

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    Thanks all for your help, I downloaded a media program from Microsoft on my computer and reloaded win10 for my wife, all is well as we keep our files on external drives.
    RichardK
     
    RichardK, Aug 10, 2018
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