Windows update strikes again. My Alexa worked fine before this latest one, but now the Amazon-CQ5 wi-fi connection has disappeared. I prefer not to reset the device and start all over again with it. We have a "relationship"! Any way to restore my connection without resorting to a reset? BTW I waited an hour for a call-back from Microsoft tech support (this was expected) and the person I spoke to had never heard of Alexa, or Amazon Echo. I was put on hold twice, then transferred to another person who put me on hold, and then I was disconnected.