Can't update windows

[Tyler Hart]

I've been trying to update windows for the past 2 weeks and it keeps failing and giving me an error message. When I shut down my PC it says Update and shutdown but it still doesn't do anything and I've tried a lot of things. If anyone could help me that'd be great. Thanks!

 

[Regedit32]

Can you tell us which update you are unable to install?

Is it an update for Windows Defender, Adobe Flash Player, or an actual cumulative update for Windows 10, and if so which one?

 

[Tyler Hart]

Can you tell us which update you are unable to install?

Is it an update for Windows Defender, Adobe Flash Player, or an actual cumulative update for Windows 10, and if so which one?

It's an update for windows 10. It's trying to update to the latest release which I think is 1709 but I'm not sure.

 

[Regedit32]

There may be an incomplete download in the SoftwareDistribution directory which is interfering with the update.

To rule that out of the equation:

• Press Windows key + S together to give focus to your search field
• In the search field type command
• In the search results locate and right-click on Command Prompt and select Run as administrator
• Click Yes when the User Account Control prompts you
• Inside the Administrator: Command Prompt console now open, type or copy & paste the following:

net stop bits

Press Enter key to execute

net stop wuauserv

Press Enter key to execute

ren "C:\Windows\SoftwareDistribution" SoftwareDistribution.bak

Press Enter key to execute

exit

Press Enter key to execute​

• Close any other open applications then restart computer

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