Computer stuck on Boot!


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ok so i have had my computer on windows 10 since it came out and only just got this issue. So when i try and boot it goes to windows logo and the loading thing just spins. I have loaded into the repair and it says there is no startup issue so i click restore and pick the one that sounds good for me and it says failed and something about a access denied which makes me think the hard drive is locked? I have tryed just leaving it to load but it just stayed on the same screen.
I think the main issue is is because i was installing a game i got from CEX a game shop in uk and i think install failed so i took the disc out and went and got a refund on the disc and when i got home the computer was just stuck on the loading screen.
So please can you help! and i have 300GB + files that i need and some are for my business.
 
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Trouble

Noob Whisperer
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Have you considered perhaps using another, earlier restore point
OR
Have you tried using the Startup Settings Icon to attempt to boot the machine into Safe Mode?
 
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Joined
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Have you considered perhaps using another, earlier restore point
OR
Have you tried using the Startup Settings Icon to attempt to boot the machine into Safe Mode?
I will try a different restore point in a bit and safe mode takes me to a black screen
 

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