Did i have a BSOD? Strange reboot

[sew333]

Monitor:AORUS AD27QD

Cpu: i7-9900K stock 4.7 with Noctua NH-D15

Gpu: Rtx 2080 Ti Aorus Xtreme Waterforce ( stock no oc,temps max 63C on load )

Ram: 32gb 2x16 GB DDR4 GSKILL 3000MHZ XMP

Psu: Seasonic Ultra Prime Titanium 850W

mb: Asus Prime Z390-A

SSD: Crucial 1TB

HDD: WB BLUE 1 TB

Case: Cooler Master Cosmos C700P



Metro Exodus was running maybe 21 hours. Game crashed when i click EXIT TO MAIN MENU.

I get BLACK SCREEN and no monitor signal for 1 minute, and crash to desktop with TDR driver crash in event log. After that i log off from system and log back in again and system rebooted unexpected.

Just after crash to desktop pc get rebooted after i log off from system ( and back in ) by CTRL ALT DELETE.







There was not bugcheck in event log.

Only Kernel 41 power.

And file appeared C:/Windows/livekernelreports/pow32kwatchdog.dmp

“A callout to Win32k did not return promptly”

win32k-callout-watchdog

1 arrow: 3 driver crashes from a game with black screen,CTD,turning circle instead of arrow

2 arrow: winlogon, i decide to ctrl alt delete , log out and log back again in

3 arrow: kernel 41 power and weird reboot



So it was bsod propably? Also i dont saw a bluescreen on screen,it rebooted so fast.And not bugcheck. Just 3 driver crashes like you see.

But nothing here:C:/windows/memory.dmp <--no exist





Only Kernel 41 power.

And file appeared C:/Windows/livekernelreports/pow32kwatchdog.dmp

“A callout to Win32k did not return promptly”

win32k-callout-watchdog

 

[Wolfie]

Have you updated the drivers for the RTX 2080 recently?.

https://www.nvidia.com/Download/index.aspx?lang=en-us

What version of Win 10?:

https://www.windows10forums.com/threads/how-to-upgrade-windows-10-to-the-latest-version.13015/

 

[sew333]

Windows 10 1903v


So that file
C:/Windows/livekernelreports/pow32kwatchdog.dmp
was related to reboot?
It was bsod or not?I dont have C:/Windows/memory.dmp or not minidum folder. There was not bugcheck.



There was 3 driver crashes before reboot.

 

[Wolfie]

Before you concern yourself with bug reports, I would do an upgrade to version 1909 and update the GPU drivers if you don't have the latest!.

 

[sew333]

Can you tell me just about that event which happened once. I just ask about that file and if that was bsod or not. Thank you

Yeah i will update to latest drivers and win ver.

 

[Wolfie]

I am not a hardcore gamer and don't have an answer for you about your posted reports sorry!.

 

[BigFeet]

That's a common event, that can have many causes. From what you describe, it seems your graphics driver crashed (not a bsod). I've had similar happen with my AMD card in the past. It wouldn't hurt to uninstall the driver with DDU in safe mode, and install/reinstall the latest. Moving to 1909 isn't necessary at this time.

It also wouldn't hurt to monitor your gpu temps too.

 

[Tim Locke]

Why not update to 1909 it is incrementally more solid than 1903. Not impossible that it will fix the problem

Just a thought. Is the I9 cpu actually newer than W10 1903? Intel keep adding new stuff deep down in the microcode