Doesn't have a valid IP configuration

[Ted_]

My internet was working fine for quite a while after upgrading to win10, but one day both the wifi and ethernet stopped working. They both show a limited connection, or sometimes even fail to identify the network. The error message in the troubleshooter for both ethernet and wifi is 'doesn't have a valid ip configuration'. I have tried rebooting and resetting the router, re-installing network drivers, and restarting everything involved.

The wifi card is called "TP-LINK Wireless PCI Express Adapter" and the ethernet adapter is "Realtek PCIe GBE Family Controller" and is connected by a Cat5e ethernet cable.

Attached are the results of running the ipconfig command.

 

[Trouble]

Wow that is certainly a bit strange and obviously you are not getting any IP addressing from your DHCP Server (probably your router).
Let's focus on a single adapter at a time.
Click Start, click run, and type
ncpa.cpl
hit enter.
Right click the wireless adapter and choose "disable"

Do you have any other computers or mobile devices (phones or tablets) where we might be able to ascertain the proper IP addressing schema for your network so we can enter the information manually?

 

[Ted_]

Wow that is certainly a bit strange and obviously you are not getting any IP addressing from your DHCP Server (probably your router).
Let's focus on a single adapter at a time.
Click Start, click run, and type
ncpa.cpl
hit enter.
Right click the wireless adapter and choose "disable"

Do you have any other computers or mobile devices (phones or tablets) where we might be able to ascertain the proper IP addressing schema for your network so we can enter the information manually?

I have a windows8.1 laptop and an android phone.

 

[Trouble]

Can you do an ipconfig /all on the Windows laptop and paste the results here or paste it into a text file and attach it here.