SOLVED Free upgrade installs but store bought version wont.

[Dan Broadbent]

I have been running the free windows 10 upgrade on my computer for several months now and have had minimal problems, it runs OK. I bought windows 10 home from BestBuy yesterday and it wont install on my computer. I reformatted my hard drive and did a clean install but it froze at 75%. I then reinstalled windows 7 and tried to upgrade from there, it once again froze at 75%. I went though this process several more time, the store bought copy would not install on my computer. So I installed windows 7 once again and then tried the free upgrade. It installed with no problems. The new store bought copy came on a USB drive, not on a CD. I don't want to install the upgrade from windows 7, I want a clean install of windows 10 on a newly formatted hard drive. Can anyone help with this problem.

 

[Trouble]

Sure.... AND you should probably take that back to Best Buy as it sounds like there may be a problem with the media.
IF your computer already had an installation of Windows 10 in place and that installation was properly activated and associated with that computer / MS Account information then there is really no need to have purchased an extra copy / product key / license.
You'll need the proper ISO for your system architecture and then you'll need to burn the ISO to DVD or USB ThumbDrive to create the installation media. Go here
https://www.microsoft.com/en-us/software-download/techbench
Choose Windows 10, the first item in the first drop down (not single language at the bottom)
Next choose your language and your bit version (32 or 64 bit to match your system architecture or in the case of an upgrade, to match your currently installed version of Windows).
That will provide an ISO that will upgrade, repair (or clean install) either or both Windows 10 Pro and Home.
Once you have downloaded the ISO you can use ImgBurn to burn it to a DVD http://imgburn.com/index.php?act=download
OR
Rufus to burn it to a USB ThumbDrive http://rufus.akeo.ie/
Boot your computer from the installation media and you should be good to go.

 

[Norton]

Take it back, get a refund and buy a 8GB USB Thumb Drive they are real cheap.
Dan do as Trouble suggested and save yourself $150 CAN.($116 US)

 

[Dan Broadbent]

Sure.... AND you should probably take that back to Best Buy as it sounds like there may be a problem with the media.
IF your computer already had an installation of Windows 10 in place and that installation was properly activated and associated with that computer / MS Account information then there is really no need to have purchased an extra copy / product key / license.
You'll need the proper ISO for your system architecture and then you'll need to burn the ISO to DVD or USB ThumbDrive to create the installation media. Go here
https://www.microsoft.com/en-us/software-download/techbench
Choose Windows 10, the first item in the first drop down (not single language at the bottom)
Next choose your language and your bit version (32 or 64 bit to match your system architecture or in the case of an upgrade, to match your currently installed version of Windows).
That will provide an ISO that will upgrade, repair (or clean install) either or both Windows 10 Pro and Home.
Once you have downloaded the ISO you can use ImgBurn to burn it to a DVD http://imgburn.com/index.php?act=download
OR
Rufus to burn it to a USB ThumbDrive http://rufus.akeo.ie/
Boot your computer from the installation media and you should be good to go.

Sure.... AND you should probably take that back to Best Buy as it sounds like there may be a problem with the media.
IF your computer already had an installation of Windows 10 in place and that installation was properly activated and associated with that computer / MS Account information then there is really no need to have purchased an extra copy / product key / license.
You'll need the proper ISO for your system architecture and then you'll need to burn the ISO to DVD or USB ThumbDrive to create the installation media. Go here
https://www.microsoft.com/en-us/software-download/techbench
Choose Windows 10, the first item in the first drop down (not single language at the bottom)
Next choose your language and your bit version (32 or 64 bit to match your system architecture or in the case of an upgrade, to match your currently installed version of Windows).
That will provide an ISO that will upgrade, repair (or clean install) either or both Windows 10 Pro and Home.
Once you have downloaded the ISO you can use ImgBurn to burn it to a DVD http://imgburn.com/index.php?act=download
OR
Rufus to burn it to a USB ThumbDrive http://rufus.akeo.ie/
Boot your computer from the installation media and you should be good to go.

Thank you trouble. The media from best buy wasn't corrupt, I installed it on my laptop and it installed with no problem. So must be something on my PC that Windows doesn't like. I have other problems with MS software with this computer. But thank you I will download Windows as you suggested.

 

[Trouble]

OK.... keep us posted as to your progress, but.....
Keep in mind, upgrading a problem PC is not likely to cure anything. Whatever the problem it will like come along with the upgrade if it doesn't prevent the upgrade.